New

Business Lending Support Specialist

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Feb 03, 2026
Business Lending Support Specialist * * Position Overview We're looking for a strong customer-focused professional to support inbound member calls related to credit card services. The primary goal of this role is to help reduce member hold times to under five minutes (currently averaging around six). You'll handle approximately 20+ inbound calls per day, assisting members with questions such as how to apply online or what criteria are reviewed for credit card approvals. While this information is available on the website, many members may not have seen it-so you'll guide them through the online resources and help them find what they need. Typical call length ranges from 3-6 minutes. Key Responsibilities * * Inbound Member Support * Handle 20+ inbound calls per day focused on credit card inquiries * Guide members through the website and online tools * Provide clear, helpful information in a fast-paced environment Additional Responsibilities May Include: * Managing assigned weekly tasks and reviewing various reports in rotation * Working the conditional approval queue * Following up with members regarding loan next steps, including gathering additional documentation * Frequent member communication to support and complete loan processes * Checking voicemail and coordinating with lending officers for call-backs * Clearing assigned queues in a timely and accurate manner What We're Looking For This role is best suited for someone who thrives in a fast-paced environment with tight deadlines and frequent changes. You should be a self-starter who can take initiative and communicate professionally with both members and internal partners. Qualifications * Strong customer service skills * Ability to work independently and as part of a team * Comfortable adapting quickly to change * High proficiency with technology and web-based tools * Strong organizational, planning, and timemanagement skills * High attention to detail and accuracy * Ability to meet deadlines consistently Job Type & Location This is a Contract position based out of Pensacola, FL. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Pensacola,FL. Application DeadlineThis position is anticipated to close on Feb 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.