Retirement Technician Supervisor

The Public School Employees' Retirement System (PSERS) is currently looking to fill a Retirement Technician Supervisor position within the Agency's Bureau of Benefits Administration (BBA). As a Retirement Technician Supervisor, you will be part of the PSERS team that provides professional and technical services to the Public School employees including active and inactive members, retirees, beneficiaries, and persons legally authorized to act on their behalf. This role leads a team of Retirement Technicians, providing the full scope of supervisory duties, and serves as a subject matter expert for all processes within the designated work unit.

The BBA is organized into two divisions: Member Account Division and the Benefits and Exceptions Division. Because production work is cyclical and subject to legislative changes, work staff may be assigned to perform a variety of tasks in other business areas based on PSERS operational needs.

If you have previous work experience in a pension system or related occupational area, are proficient in Microsoft office products, can provide clear and logical communication both verbal and written, and want to use your skills to be a leader and serve the members of PSERS, this opportunity may be the right fit for you.

As a Retirement Technician Supervisor, you will work with and oversee a team of Retirement Technicians to apply the provisions of the Retirement Code, rules, regulations, PSERS legal opinions, business rules and procedures as they relate to member accounts, employer reported data, benefit eligibility and benefit determination.

As a supervisor you will conduct performance evaluations, monitor and approve leave requests, prioritize and assign work, coach staff to develop their skills, provide encouragement and support to staff to meet goals, and assist in training so staff can reach appropriate skill levels of their position. You will provide direction, guidance, and inspiration to staff, facilitate positive change, manage the staff and responsibilities within the designated work unit, assist in development of work standards, goals, objectives, operational and procedural guidelines, communicate to all staff expectations, changes, and updates, and ensure staff complete all required trainings as well as provide opportunities for training that will grow their skills and career.

This position is also responsible to work closely with the Retirement Administrator to communicate, discuss, and assist with staff issues, establish goals and objectives, identify training needs, develop new or revise existing procedures to ensure efficiency and better workflows, and provide activity logs and production reports for management. You will ensure all requests for information are researched and accurately answered, monitor the units effectiveness and workflows, develop short and long term plans to meet workload demands, and work with various staff from other Bureaus in PSERS to resolve problems.

Candidates who will be successful in this role will enjoy analyzing data, can manage workloads and changing priorities, enjoy being a problem solver, and can use experience and logic to exercise independent decision-making related to work assignments.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. This position will be required to report to the office one day each month, and any additional days depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. (This statement is not needed if the questions have that the documents are needed at a future date.)
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  1. your score may be lower than deserved.
  2. you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.