Integration Implementation Specialist

Senior Integration Engineer

LOCATION: REMOTE

Annual Compensation: $105,000.00 - $119,000.00 DOE

The Senior Integration Engineer is responsible for delivering seamless integrations between GMR's CAD systems and internal or external platforms. Acting as a project manager, facilitator, and technical liaison, this role partners closely with IT teams, Business Operations, EMS Communication Centers, vendors, and external partners to drive successful interface and integration efforts. The Senior Integration Engineer coordinates requirements, manages configuration and testing activities, and ensures all integrations meet operational and technical needs. Occasional U.S. travel (up to 10%) may be required.

Responsibilities:

• Participate in project kickoff and discovery sessions to understand business processes and complete Business and Interface Requirements documentation.
• Lead enterpriselevel system integration projects using strong technical and project management expertise.
• Build and maintain effective relationships with vendors, stakeholders, and external partners.
• Collaborate with internal IT teams and client teams to deliver highquality integration solutions.
• Configure integrations based on approved requirements and ensure alignment with business needs.
• Develop clear testing scenarios that translate requirements into validation steps.
• Coordinate and execute testing with CAD Administrators, ensuring all components function correctly and providing progress updates to stakeholders.
• Conduct peer reviews with CAD Administrators and Integration team members prior to business signoff.
• Present integration solutions to stakeholders to secure approval for production deployment.
• Create documentation and support training to ensure a smooth transition to operational support.
• Manage ITSM requests and ensure required documentation is completed for connectivity, production installs, maintenance windows, and related operational needs.
• Perform ongoing maintenance and configuration updates to support integration stability.
• Troubleshoot integration issues and assist during outages as needed.
• Support golives, upgrades, and maintenance activities, including occasional afterhours or weekend work.
• Apply advanced technical expertise to resolve complex issues efficiently.
• Serve as a senior team member by reviewing solutions and mentoring junior integration staff.
• Adhere to information security practices by following guidelines, completing required training, and reporting concerns.

Qualifications:
Education & Industry Experience

• Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent experience supporting public safety integration projects may be considered.
• Strong understanding of core networking concepts, including IPSec VPN tunnels, and handson experience with server infrastructure.
• Minimum of 7 years of experience implementing CAD interfaces in public safety environments.
• Proven experience delivering uni and bidirectional integrations (e.g., CADtoCAD, CADtoRMS, CADtoePCR, and thirdparty systems).
• Strong ability to interpret API protocols and schemas and translate business processes into technical requirements.
• Proficiency working with structured data formats such as JSON, XML, CSV, and HTML.
• Basic understanding of network architecture, firewalls, and security protocols.
• Solid understanding of public safety workflows-including emergency response and incident reporting-to ensure integrations meet operational needs.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark on meaningful work that will make an impact on you and the customers we serve. View our employee's stories on how we provide care to the world at www.AtaMomentsNotice.com.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.