Quality & Service Analyst

Performance Health is seeking a Quality & Service Specialist to join our Indianapolis distribution team. This is an analyst-level role designed for early-career professionals or recent graduates who are eager to apply data, problem-solving, and process thinking in a fast-paced, highly automated environment.

In this role, you will partner closely with Operations, Quality, Engineering, IT, and Commercial teams to monitor performance, identify risks, and drive improvements that protect service levels and customer satisfaction. You will help turn operational data into insights that improve quality, accuracy, automation performance, and on-time service across the distribution center.

While this role is well-suited for a new graduate, it has real visibility and impact-your work will directly influence how the DC performs, how issues are resolved, and how we meet customer expectations.

Essential Job Duties & Responsibilities

• Monitor quality and service performance
  • Track daily and weekly KPIs such as order accuracy, on time shipment, service failures, rework, and customer reported issues.
  • Identify trends, exceptions, and recurring issues and clearly communicate findings to operations and quality leaders.
• Analyze incidents and defects
  • Support root cause investigations related to service failures, quality defects, automation events, or process breakdowns.
  • Use structured problem-solving methods (e.g., 5Why, Pareto analysis) to help identify contributing factors and corrective actions.
• Build and maintain reporting tools
  • Create and maintain dashboards and reports using Excel and BI tools (Power BI/Tableau) to support visibility into quality and service performance.
  • Automate recurring reports and ensure data accuracy and consistency.
• Partner cross functionally
  • Work with Operations, Engineering, IT, Safety, and Commercial teams to translate performance data into actionable improvements.
  • Support communication between the DC floor and corporate partners by translating operational issues into clear databased insights.
• Support continuous improvement
  • Assist with process mapping, SOP updates, and standard work to reduce errors and improve consistency.
  • Participate in improvement initiatives and Kaizen events focused on service reliability and quality outcomes.
• Customer and service focus
  • Support the Global Quality and Operations teams in monitoring customer quality metrics and service commitments.
  • Help ensure corrective actions are documented, tracked, and completed on time to protect service levels.
• Ad hoc analysis & support
  • Perform additional analysis and reporting as needed to support leadership decision making.

Job Qualifications

Required

• Bachelor's degree in Business Analytics, Supply Chain, Industrial Engineering, Operations, Information Systems, or a related field (or graduating within the next 6 months).
• Internship, coop, or project experience in operations, analytics, quality, or supply chain.[MS1]
• Strong analytical skills with the ability to interpret data and identify trends.
• Proficiency in Excel (pivot tables, formulas, basic data modeling).
• Clear written and verbal communication skills.
• Ability to work onsite in a distribution center environment and engage with operations teams.

Preferred (not required)

• Exposure to Power BI, Tableau, SQL, or similar reporting tools.
• Familiarity with distribution center operations or automated systems.
• Interest in quality, service excellence, and process improvement.

Benefits

• Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
• This is a full-time position with a competitive base salary and the opportunity to earn bonus, plus benefits.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.