Senior Technical Program Manager

Microsoft's Cloud Operations & Innovation (CO+I) organization powers the infrastructure that enables Microsoft's cloud services. Within CO+I, Critical Environment Systems Intelligence (CESI) builds and maintains intelligence systems, environmental telemetry pipelines, reliability models, and automation workflows that keep Microsoft's datacenters operating safely and efficiently at hyperscale.

Central to CESI is the Data Center Infrastructure Data Engineering & Analytics (DC IDEA) team extends this foundation by developing telemetry pipelines, analytics platforms, and data models that transform raw datacenter signals into actionable insights. IDEA increases observability, accelerates fault detection, and strengthens operational readiness across Microsoft's global datacenter fleet.

Within IDEA is the RADAR team which leads Microsoft's sensorhealth visibility and detection strategy. RADAR designs and operates sensorhealth detection logic, alerting frameworks, and triage workflows that ensure sensor reliability across leased and companyoperated datacenter environments, making Microsoft's cloud more resilient and reliable.

As a Senior Technical Program Manager on the RADAR team, you will own crossorganizational programs that deliver endtoend sensorhealth detection, alerting, and triage. You will design and operationalize workflows, establish clear engagement models, and drive the onboarding of new detection scenarios, directly improving reliability for Microsoft's global datacenter fleet. This role blends technical depth with program leadership to turn noisy telemetry into actionable signals, streamline incident response, and raise the bar on observability and availability.

• Lead delivery of RADAR's mission by implementing and scaling sensorhealth detection, alerting, and triage capabilities across Microsoft datacenters, ensuring highquality signal visibility and reliable operational outcomes.

• Design and operationalize core workflows for sensorhealth detection, alert routing, validation, and triage, partnering closely with upstream telemetry systems and downstream incidentresponse teams.

• Drive crossteam orchestration by creating and strengthening relationships across engineering, hardware, operations, and service teams to integrate and execute multifeature scenarios and platform capabilities.

• Build and manage onboarding processes for new telemetry types and detection scenarios, including requirements templates, validation criteria, handoff procedures, and governance frameworks.

• Champion Process Excellence by maturing workflows, training partners, and driving adoption of consistent operating models for new signals, anomaly detection patterns, and incidentresponse processes.

• Lead partner alignment and influence to shape and deliver shared roadmaps across divisional boundaries, ensuring detection, alerting, and observability capabilities evolve cohesively.

• Identify gaps and opportunities through structured feedback loops; synthesize insights into clear problem statements, repeatable patterns, and actionable guidance for leadership and engineering stakeholders.

• Manage schedules and execution across epics, sprints, semester plans, and releases, tracking dependencies, anticipating risks, and driving cohesive delivery across partner teams.

• Produce clear technical documentation including specifications, decision records, runbooks, and operational procedures to support partner readiness and consistent implementation.

• Drive continuous improvement by monitoring detection quality, validating system behavior, and guiding enhancements that strengthen reliability, observability, and operational readiness.

Qualifications:

Preferred Qualifications:

• 8+ years of experience in technical program management, engineering, or reliability/observability domains, preferably in the Datacenter Critical Environment space.
• Demonstrated ability to lead complex, multiteam initiatives from concept to production in largescale environments.
• Ability to read and reason about technical documentation, schemas, APIs, and data models to support design and decisionmaking.
• Strong analytical and problemsolving skills; comfortable working with metrics, dashboards, instrumentation, and systemperformance data.
• Proven ability to drive clarity, structure, and alignment across engineering and operations stakeholders.
• Experience with telemetry ingestion, stream processing, anomaly detection, signal quality evaluation, or alerting systems.
• Familiarity with incident management, SRE practices, servicehealth measurement, and operational readiness frameworks.
• Experience collaborating across hardware, software, and datacenter operations teams in highscale technical environments.
• Ability to produce concise specifications, frameworks, and operational workflows that enable complex operational teams.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.