IT Operations Manager

About Certara
Certara is a global leader in applying biosimulation and AI to accelerate and improve drug research and development. As we transform our organization to become the world leader in applying AI to life sciences drug R&D, we're building a world-class AI team that will drive innovation across our diverse portfolio of software and services spanning the entire drug development pipeline.

Position Overview
We're seeking an operationally excellent and AI-savvy Operations Manager to serve as a force multiplier for our AI team. This role combines traditional operational management with cutting-edge AI implementation, helping our team work smarter by deploying
AI technologies across our daily operations. You'll be the engine that keeps our AI team running efficiently while simultaneously identifying opportunities to scale AI adoption throughout Certara's organization.
This is a unique opportunity to work at the intersection of operations and AI, directly supporting the CTO while gaining deep exposure to how AI is transforming life sciences drug development.

Key Responsibilities
AI-Powered Operations & Efficiency
- Deploy and optimize AI tools (including Claude, OpenAI, and emerging technologies) to streamline team operations across areas such as contract negotiations, time tracking, developer operations, and administrative workflows
- Conduct systematic evaluations and comparisons of AI tools to identify the best solutions for specific team needs
- Create and maintain AI-assisted workflows and templates that reduce friction and increase team productivity
- Serve as an AI tools expert, training team members on effective use of AI technologies
- Document and share best practices for AI-powered operational improvements

Operational Management
- Help to coordinate contract negotiations and procurement processes with legal
and finance teams
- Support software developer operations including tooling, environment management,
and workflow optimization
- Handle travel booking, accommodation, and logistics for team members
- Help to manage team scheduling, meeting coordination, and calendar optimization
- Travel for conference attendance for AI related knowledge gathering

Strategic AI Adoption
- Identify opportunities to apply AI technologies across broader Certara operations
beyond the AI team
- Work with the CTO to develop and implement AI adoption strategies
- Build relationships with teams across Certara's three divisions (CDDS, CPT, CDS)
to understand operational pain points
- Pilot AI solutions that could scale across the organization
- Serve as AI Operations Manager to the CTO for AI special projects and strategic
initiatives
- Track and communicate ROI of AI implementations to build momentum for
broader adoption

Preferred Qualifications
- 2+ years of operations, project management, or business operations experience
- Demonstrated hands-on experience using AI tools such as Claude, ChatGPT, or similar platforms in professional contexts
- Understanding of how AI can transform operational workflows and business processes
- Excellent organizational skills with proven ability to manage multiple priorities simultaneously
- Strong written and verbal communication skills
- Self-starter mindset with ability to work independently in a remote environment
- Proven ability to identify problems, develop solutions, and drive implementation

Success Metrics
- Measurable improvements in team operational efficiency (time saved, cost reductions,
faster turnarounds)
- Successful deployment and adoption of AI tools across team workflows
- Number of AI-powered operational improvements implemented and scaled
- Team satisfaction with operational support and tools
- Identification and piloting of AI opportunities in other parts of the organization

What We Offer
- Opportunity to work at the forefront of AI transformation in life sciences
- Autonomy to experiment with and deploy cutting-edge AI technologies
- Professional development opportunities in both operations and AI
- Competitive compensation and benefits package
- Chance to make a meaningful impact on patient lives

Our Culture
We're building an AI team that moves fast, thinks big, and isn't afraid to challenge conventional approaches. We value operational excellence, continuous learning, and the creative application of AI to solve real problems. If you're energized by the idea of using AI to work smarter and helping others do the same, you'll thrive here.

Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.