New

Mortgage Customer Service Representative

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Carrollton
Jan 13, 2026
Location: Carrollton, TX Schedule: Monday-Friday, 9:00 AM-6:00 PM (potentially 8:00 AM-5:00 PM) Overview: We are seeking a Customer Experience Specialist to join our team. In this role, you will serve as the primary point of contact for consumers throughout the loan origination process after their initial discussion with a licensed loan officer. You will play a key role in ensuring efficient and effective processes that support both business objectives and exceptional customer service. Responsibilities: * Handle inbound and outbound calls with consumers. * Manage inbound and outbound text messages (with consumer consent). * Provide outstanding customer service for mortgage loan inquiries and requests. * Effectively manage a pipeline of up to 75 loans. * Perform routine data entry and validation tasks. * Respond to calls, emails, and chats from consumers and authorized third parties. Qualifications: * Mortgage or financial services call center experience is a plus. * General understanding of Federal, State, and Local mortgage regulations is a plus. * Strong attention to detail and ability to work independently. * Proven ability to deliver accurate information in a fast-paced environment. * Excellent critical thinking, problem-solving, and judgment skills. * Effective time management skills. * Strong written and verbal communication skills. * Negotiation skills with the ability to resolve problems effectively. * Proficiency with computers and mainstream applications (Microsoft, Google, etc.). Why Join Us? * Collaborative and supportive team environment. * Opportunity to grow within the Mortgage Fulfillment Division. * Work-life balance with a consistent weekday schedule. Job Type & Location This is a Contract to Hire position based out of Carrollton, TX. Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Carrollton,TX. Application DeadlineThis position is anticipated to close on Jan 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.