Cyber/IT System Desktop Customer Support

Join a dynamic company, Decision Technologies, Inc., that stands out in the field of technical support services and engineering consultancy. With our extensive experience in developing RF Systems and Missile Sensors, production transition, quality and reliability assessment, test and evaluation, and logistics support, we are uniquely positioned to meet the needs of our customers. Be part of our experienced team that provides exceptional support and leadership in our core competencies.

Decision Technologies seeks a qualified Cyber/IT System Desktop Customer Support to join our team in Virginia Beach, VA.

Position Description:

Decision Technologies is seeking a qualified Cyber / IT Systems Desktop Support Specialist to support our Surveillance Radar In-Service Engineering and Logistics Support contract. This role provides hands-on IT and desktop support for Navy Marine Corps Intranet (NMCI) and Research, Development, Test & Evaluation (RDT&E) environments.

The ideal candidate is a self-motivated professional with strong communication skills, a service-oriented mindset, and experience supporting secure government IT environments.

Candidates MUST HAVE an active Secret Clearance to be considered.

Responsibilities and Duties:

* Provide responsive, professional desktop and technical support to NMCI, Nautilus, and RDT&E users

* Perform desk-side and remote troubleshooting for hardware, software, and operating system issues

* Execute software updates, patch management, and system configuration

* Conduct software compatibility testing and system validation

* Coordinate with end users to configure, procure, and deploy new hardware to meet program requirements

* Track, inventory, and locate IT assets to support property audits

* Prepare IT equipment for disposition and destruction in accordance with security requirements

* Perform routine backup and recovery operations in support of disaster recovery and continuity of operations plans

* Maintain accurate documentation of systems, procedures, and support actions

Required Qualifications and Skills:

* Active Secret Security Clearance (required at time of hire)

* Experience with Windows desktop system administration (Windows 11 required)

* Familiarity with secure government IT environments (NMCI experience preferred)

* Strong customer service and communication skills

* Ability to work independently and proactively in a fast-paced environment

* Must have or be able to obtain certifications within 6 months of CSWF appointment.

• CompTIA Security+/Security+CE
• Microsoft Windows 11

Travel Requirements:

< 3%

Compensation:

Compensation at Decision Technologies, Inc. is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience; as well as contract-specific affordability and organizational requirements.

Employee Benefits:

* Competitive Paid Time Off

* Comprehensive Medical, Dental and Vision Insurance

* Employee Assistance Programs

* Flexible Spending Accounts (Medical, Dependent Care & Commuter)

* Company paid Short Term, Long Term, Life and AD&D Insurance

* 401(k) match

* Tuition Reimbursement

* Paid Certifications

Decision Technologies, Inc. is an equal employment opportunity that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.