Events Manager ($63K - $65K Annually)

POSITION TITLE: Events Manager
DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)
SUPERVISOR: Director of Operations
FLSA STATUS: Exempt
CLASSIFICATION: Full Time, Salary

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

VISION STATEMENT: Kroc Center Hawaii will be a dynamic and flourishing gathering place for diverse community; where all are welcomed, inspired, and transformed through the love of Christ.

POSITION SUMMARY: The Events Manager provides strategic leadership, operational oversight, and revenue accountability for all event-related sales and production activities at the Ray and Joan Kroc Corps Community Center. This role is responsible for positioning the Kroc Center as a premier event resource while ensuring operational excellence, fiscal responsibility, and mission alignment.

The Events Manager oversees a comprehensive portfolio of events including banquets, wedding receptions, corporate and nonprofit functions, conferences, trade shows, private celebrations, cabana events, craft fairs, night markets, project graduations, customized events, fundraising initiatives, and virtual or hybrid events.

Reporting directly to the Director of Operations, this role works cross-functionally with Kitchen Operations, Food & Beverage, Marketing, Finance, Facilities, Program Operations, and Executive Leadership to deliver seamless, high-quality experiences. The position carries full responsibility for achieving sales targets, managing departmental budgets, leading staff, and mitigating operational and contractual risk.

This role requires a seasoned professional who demonstrates executive presence, sound judgment, and a deep commitment to The Salvation Army's mission and values.

MINIMUM QUALIFICATIONS
* Minimum of six (6) years of progressive experience in event management, hospitality, venue operations, or related field.
* Minimum of three (3) years of management experience with direct supervisory responsibility.
* Proven success in revenue-driven sales environments with measurable financial outcomes.
* Demonstrated expertise managing multiple large-scale or concurrent events.
* Strong experience in budget development, forecasting, and financial controls.
* Advanced organizational, planning, and project management skills.
* Exceptional written, verbal, and interpersonal communication skills.
* Experience utilizing event management and scheduling platforms.
* High level of professionalism, discretion, and customer service excellence.
* Proficiency in Microsoft Office and cloud-based business systems.
* TB clearance (or ability to obtain).
* Minimum age of 21.

PREFERRED QUALIFICATIONS
* Bachelor's degree in hospitality management, business administration, project management, or related discipline.
* Experience in nonprofit, faith-based, or mission-driven organizations.
* Experience overseeing food and beverage operations or banquet services.
* Professional certifications in hospitality, events, or project management.

ESSENTIAL FUNCTIONS
Strategic Leadership & Sales Performance:
* Develop and execute a comprehensive sales and events strategy aligned with organizational goals.
* Define revenue targets, pricing strategies, and market positioning for event spaces and services.
* Analyze sales performance and market trends to drive growth and continuous improvement.
* Represent the Kroc Center at industry, community, and networking events to promote services and build partnerships.

Financial Management & Accountability:
* Develop, manage, and oversee the departmental operating budget, including asset management such as inventory, procurement, and maintenance.
* Maintain effective financial controls to ensure accurate cost allocation, invoicing, revenue tracking, and timely financial reporting.
* Monitor event profitability and implement corrective strategies to improve financial performance as needed.
* Process all event-related contracts accurately and in compliance with The Salvation Army policies and approval procedures.
* Ensure all required payments, deposits, and insurance documentation are secured prior to event execution.

Event Operations & Risk Management:
* Oversee all events from contract execution through post-event evaluation.
* Coordinate advance planning with Facilities, production personnel, and other key stakeholders to ensure seamless event execution.
* Distribute complete and accurate event information to all relevant departments, including Security, Food & Beverage, Venue Managers, and senior management.
* Ensure facilities and event setups are accurate, schedules are maintained, and events start and end on time.
* Maintain a visible, hands-on leadership presence at major events, including evenings and weekends, through event closeout, breakdown, cleanup, and venue closure.
* Review and secure event contracts in accordance with organizational policies.
* Ensure compliance with safety, insurance, and regulatory requirements.
* Identify and mitigate operational, financial, and reputational risks.

Team Leadership & Development:
* Oversee all aspects of Events team management, including training, scheduling, performance evaluation, and leadership of the Events Coordinator, Events Associate, Party Hosts, and Banquet Servers.
* Establish clear performance expectations and accountability measures.
* Foster a culture of professionalism, hospitality excellence, and collaboration.
* Ensure staff are equipped with tools, training, and resources to succeed.

Cross-Departmental Collaboration:
* Partner with Kitchen Operations leadership on menu development, pricing, and service standards.
* Collaborate with Marketing to develop promotional strategies and materials.
* Collaborate with other departments for internal events such as the Global Leadership Summit, Kroctoberfest, Pumpkin Poolooza, Red Kettle Kickoff, 1000 Blessings, and Kroc Christmas Market.
* Coordinate facility usage with Programs, Facilities, Church team, and Operations.
* Maintain clear communication with leadership regarding performance and challenges.

MENTAL DEMANDS
Must have the ability to prioritize, organize, and complete tasks independently. This position requires strong attention to detail, accuracy, and time management. Must have the ability to remain calm and effective under pressure and in crisis situations. Must be self-motivated, enthusiastic, and able to maintain a self-directed schedule. The person in this position must exercise good judgment, take initiative, and work collaboratively with others.

PHYSICAL DEMANDS
This position requires sitting, standing, walking, climbing, kneeling, bending, stretching, and manual dexterity. Must be able to lift, push, or pull 25 pounds without assistance regularly and occasionally more with assistance. Work may involve varying indoor and outdoor conditions, including weekends, late evenings, and holidays.

COMMUNICATION DEMANDS
Requires frequent verbal and written communication with staff, vendors, clients, and leadership. Ability to deliver training, presentations, and clear operational direction. Proficiency in modern communication and business technologies. Ability to engage respectfully and effectively with diverse populations.

WORK ENVIRONMENT
Work is performed primarily on-site at Kroc Center Hawaii in both indoor and outdoor settings. The role may require travel for trainings, conferences, or organizational meetings within Hawaii and on the mainland, including overnight and extended travel.

EQUIPMENT USED
Includes office equipment (computers, printers, radios, phones), mobile and desk telephones, event management and scheduling software, general business and accounting tools, vehicles, and cleaning products.

CERTIFICATES & LICENSES
The candidate chosen for this position must have a valid driver's license, TB clearance, Food Handlers Certificate, and participate in The Salvation Army's Fleet Safety Program on an annual basis.

CLEARANCES:
The candidate chosen for this position will be required to pass a criminal history background check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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Employee's Signature: Date

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Employer's Signature: Date