Customer Manager, Global Customs

Job Title: Customer Manager, Global Customs
Job Location: Miami, Florida

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site at DHL Careers.

We have an outstanding career opportunity for a Global Customs Customer Manager in our Miami, FL facility. In this role, you will drive strategic account management for key global customs services customers by developing and implementing robust plans and processes. Expand and maintain service footprint, elevate customer satisfaction, and achieve sales objectives in alignment with business goals, Group guidelines, and policies.

Serve as the primary point of contact for one or more of our largest strategic DGF customers with customs brokerage operations across multiple sectors and geographies. Champion innovative solutions, business growth, profitability, and long-term customer loyalty.

Key Responsibilities:

• Design tailored, complex solutions to meet customer requirements
• Govern delivery and performance of customs services per Master Service Agreement or Statement of Work
• Develop and maintain Global Standard Operating Procedures
• Lead implementation of new customs business across countries and services
• Monitor global customs activities and resolve strategic operational challenges
• Review and optimize DGF country customs operations performance
• Deliver strategic Business Reviews addressing non-routine issues and long-term objectives
• Organize and lead regular customer performance and business development calls
• Drive continuous improvement: Develop at least two process improvement or value creation initiatives per customer annually
• Replicate successful solutions across global accounts
• Manage global reporting, metrics, and KPIs
• Ensure consistent service delivery through data-driven insights
• Resolve customer complaints and manage CAPA processes
• Collaborate with country CDZ teams on performance analysis and improvement plans
• Provide actionable insights to customers and internal stakeholders
• Engage with country customs teams on projects, innovations, and solutions
• Train KAMs and country-level managers on proven processes and tools
• Facilitate Value Creation Workshops to deliver best-in-class customer experience
• Lead process improvements for "at-risk" customers in key markets
• Share Voice of Customer feedback with senior leadership to drive innovation
• Act as a strategic consultant on customs brokerage programs, reporting tools, and analytics

Skills and Qualifications:

• Proven Expertise: 5+ years in Logistics and/or Customs Compliance
• Deep Knowledge: International Trade and Customs Services
• Independent Leadership: Ability to manage impactful business programs with minimal oversight
• Strategic Execution: Translate high-level direction into actionable plans
• Innovative Problem-Solving: Creative approach to resolving complex challenges
• Global Trade Acumen: Familiarity with current technologies, processes, and practices
• Exceptional Communication: Strong interpersonal and networking skills
• Project Management: 3+ years of experience leading large-scale projects
• Customer-Centric: Drive quality and service excellence aligned with company standards
• Resilient Decision-Making: Operate effectively under pressure and uncertainty
• Commercial Mindset: Identify and capitalize on growth opportunities
• Mobility: Willingness to travel internationally (approx. 25%)
• Language Skills: Fluent in English; additional languages preferred
• Education: Bachelor's or Master's degree (or equivalent)
• Experience: Minimum 5 years in Customer Relationship Management within International Trade

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)
* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
* Vision: Optional coverage for exams, frames, and contacts.
* Dental: Optional coverage for preventive, basic, and major services.
* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

#LI-RL2