Performance and Planning Specialist

The Performance and Planning Specialist assists the Fiscal and Quality Assurance (QA) teams in the monitoring, oversight, compliance, planning, coordination, and implementation of Residential and In-Home service programs. The Specialist works with Quality Assurance and contractive service providers. This position must demonstrate high moral character and possess strong decision making skills as well as the ability to problem solve under pressure.

• Promotes collaborative relations between the Juvenile Probation Quality Assurance team and contracted service providers through effective communication and timely problem-resolution.
• Responsible for performance management oversight for all contracted providers of residential and in-home services through monitoring, evaluation, and site visits to ensure program ?delity and/or quality of service delivery.
• Conducts service veri?cation against invoices paid and vendor documentation.
• Reports monitoring activities and discrepancies to Quality Assurance team.
• Works closely with the Quality Assurance team to implement valid, reliable and scalable processes to capture outcomes for use in quality improvement and value-based contracting.
• Effectively upholds, cultivates and communicates core values of the Juvenile Probation Department.
• Develops and manages initiatives with measurable outcomes.
• Maintains alignment with the Quality Assurance team and Fiscal team.
• Develops reporting formats and summaries as well as year-end reports; reviews regular reports and provides independent analysis and trending of data, as well as qualitative reviews.
• Ensures provider Work Statements are updated annually.
• Fosters an environment which promotes diversity, equity, and inclusion.
• Undergo and maintain successful Federal Bureau of Investigation (FBI) Criminal History Clearance and PA Child Abuse History Clearance.
• Knowledge and compliance with Mandated Reporting Regulations through PA Child Protective Services Law.
• Perform other duties, tasks and special projects as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree required.
• Ability to network, research and pursue opportunities for partnership.
• Strong knowledge with MS Office products.
• Must have typing, data entry, record keeping, and telephone skills.
• Meticulous attention to detail; oral and written communication skills.
• Must be accurate, detail-oriented, organized, and able to multitask.
• Ability to work independently and in a team setting.
• Active Driver's License in good standing.
• This position requires professionalism and a commitment to treating people with dignity
• and respect.
• Undergo thorough pre-employment background investigations, including drug screening.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA).

While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Drug and alcohol testing is performed on individuals to ensure compliance with specific Court orders. Employees may be exposed to bodily fluids, which can potentially pose health hazards. Personal Protective Equipment is provided. There is further possibility of illness due to frequent contact with the public. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA). The noise level in the work environment is usually moderate.