Customer Care Specialist

Now hiring Customer Care Specialist

Plano, TX

Pay Rate: $18.25 per hour

Shift: Monday - Friday | 8 AM - 5:30 PM (Hybrid depending on the needs of the warehouse)

Like Helping People? We've Got a Job for You.

Problem-solver, people-person, multitasker. If that's you, this Customer Care Specialist job is your chance to put your skills to work.

This Role's a Match If You:

• Have 1+ years of customer service and/or shipping/receiving experience
• Can lift up to 25 lbs.
• Have high-speed internet with the ability to hardwire into a computer (minimum 50 Mbps download/20 Mbps upload)
• Strong written and verbal communication skills with the ability to clearly document and communicate issues.
• Comfort working within backend systems, dashboards, and internal tools used to support manufacturing operations.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• This is a hybrid role with a combination of in-office and remote workdays, subject to change based on business and operational needs.
• Scheduling flexibility based on business needs.
• Role requirements may evolve based on operational and business needs.
• Resolve lab, manufacturing, and shipping-related issues that impact customer orders and delivery.
• Support physical package shipping processes and issue resolution.
• Directly support frontline Customer Care staff by providing guidance and assistance with complex customer-facing order issues.
• Identify patterns, trends, and recurring issues through customer feedback, case intake, and operational review.
• Ability to collaborate cross-functionally with multiple departments to support operational alignment and effective issue resolution.

What's in It for You:

• Good weekly pay you can count on
• Medical, dental, vision + life insurance
• Optional 401(k)-because your future matters
• Great people

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Staffmark, Customer Service Rep

Your voice is your superpower. Put it to work - Apply today.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.