Loaner Coordinator

Position Summary

The Loaner Coordinator provides excellent customer service by fulfilling loaner requests from the sales team and our customers. This position will work with a team of individuals to exceed customer expectations.

Essential Duties and Responsibilities

• Under the guidance of the Vice President of Sales, the loaner team provides support to the sales team and our customers.
• Provides full coverage (phone, email, electronic) during shift for loaner requests from sales team and customers.
• Documents all loaner requests, fulfillments, and declines in the loaner asset management application.
• Prepare documentation, including packing slip for all fulfilled orders.
• Prepare packages for shipment to the customer
• Facilitate retrieval of loaners from Sales team and Clients.
• Processes loaner returns to the respective department and works with the operations team to ensure loaner availability.
• Restocks inventory maintaining accurate inventory location and count.
• Assist with quarterly physical inventory count of all assets.
• Perform other duties as required

Job Requirements/Specifications

Education and Experience:

Required:

• High School diploma
• Up to three years of customer service experience

Preferred:

• Healthcare industry experience
• Understanding of surgical equipment service capabilities
• Proficiency in MS Word, MS Excel, Outlook, and ability to learn company specific programs

Essential Qualifications:

• Willing and able to respectfully identify, raise and resolve issues getting in the way of providing excellent service to customers
• Strong affinity for Agiliti's core competencies
• Demonstrated ability to follow ISO certified quality management system processes. Understand Agiliti's Quality Policy and applicable objectives/metrics
• Excellent listening skills
• Empathy, patience, and enduring positive attitude
• Strong written and verbal communication skills
• Ability to multitask and independently manage time
• Strong troubleshooting/problem solving skills
• Attention to detail and accuracy
• Ability to work in a fast-paced team environment
• Ability to read, write and speak English proficiently

Physical Demands:

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying packages for shipment
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Regularly required to lift and/or move up to 20-25 pounds
• Fine hand manipulation (keyboarding)

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti