Team Lead, Community Health Services

Job Summary:

The Team Lead, Community Health Services, supervises non-licensed staff, including Care Guides, Navigators and Community Health Workers, to enhance community outreach and engagement. This role collaborates with the clinical team to ensure member needs are met and provides team members with the resources and training necessary to assess needs and connect members to appropriate community resources.

Essential Functions:

• Functions as a "hands-on" supervisor, assisting in day-to-day operations and supervision of non-licensed staff with adherence to departmental expectations and the unique needs of the team.
• Prepares and utilizes reports to monitor and audit all systems, procedures and the quality of customer services provided, which include, completion of the applicable Health Risk Assessments, other assessment tools (such as PHQ9, CAGE AID, Maternity Screener, etc.) and referral to the appropriate Care Management Team
• Ensures that non-licensed staff have the most current Care Models, health education, and wellness materials to assess and coordinate services for members
• Conducts regularly scheduled coaching conversations, providing constructive feedback and strategies for improved performance and member engagement.
• Collaborate with Manager and Director on the development and implementation of training programs specifically tailored for non-licensed roles, focusing on best practices in community health outreach, engagement strategies, and motivational interviewing techniques.
• Collaborate with the licensed clinical team to ensure seamless communication and coordination of care for members.
• Monitors team performance metrics and outcomes, using data to identify areas for improvement and implement corrective actions as necessary.
• Ensures staffing policies, procedures and SOPs are standardized and are current to meet business needs for non-licensed staff
• Responsible for recruiting, hiring, onboarding, training, and ongoing support of non-licensed staff ensuring they are equipped to meeting community health goals
• Supports the Strategic Plan, serves as the technical and content support to align programs/processes (includes supporting UAT activities, autodialer, text/email campaign management) specifically for community health initiatives
• Supports the development and implementation of community health initiatives that address social determinants of health to promote health equity
• Assists with implementation of interventions to maintain and/or improve the quality and efficiency of the services provided by non-licensed staff to members
• Monitors for potential risk, escalate to senior leadership as appropriate, and develop corrective action plans as necessary
• Perform any other job related duties as requested.

Education and Experience:

• High School or GED required
• Managed healthcare experience preferred
• Experience in a clinical environment preferred

Competencies, Knowledge and Skills:

• Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Visio
• Exceptional communication skills (both written and verbal) with the ability to present information in a variety of different formats
• Display a customer service, member-focused orientation
• Strong data analysis and trending skills
• Strong team and staff development skills
• Strong collaboration and conflict resolution skill sets
• Ability to develop, prioritize and accomplish goals/time management
• Strong decision making and problem-solving skills
• Strong ability to teach best practice, engagement strategies for successful member participation (including motivational interviewing, best practice engagement techniques)
• Ability to work in a fast-past environment
• Ability to work independently and within a team environment

Licensure and Certification:

• Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated
• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions:

• This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential.
  Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
  Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
  May be required to travel greater than 50% of time to perform work duties.
  Required to use general office equipment, such as a telephone, photocopier, fax machine, and computer
  Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members
• Over 50% (Mobile) Routine travel required

Compensation Range:
$72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type:
Salary

Competencies:
- Fostering a Collaborative Workplace Culture
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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