Director of Sales Enablement - Hebron, KY

Job Objective: To develop and execute sales discipline and strategies to drive market penetration and expansion. Sales enablement requires cross collaboration between marketing, sales, customer support and data development teams. Sales enablement is the iterative process of providing the sales team with resources needed to close more business. These resources include training content, tools, knowledge, and information to effectively sell products and services.

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based on location size and operation.

Human Resource Management

• Develop and execute a comprehensive sales enablement strategy that aligns with RelaDyne's business goals.
• Collaborate and maintain a library of sales collateral, including presentations, case studies, one pagers, brochures, product sheets and competitive analysis.
• Develop strategies to increase Share of Wallet opportunities to existing customers.
• Manage account management and customer success efforts, ensuring high level of customer satisfaction.
• Track and analyze sales performance metrics to identify trends, strengths, and areas for improvement.
• Provide regular reports and insights to sales leadership to inform strategic decisions.
• Proactively implement changes or new processes, tools, and strategies to improve sales efficiency and effectiveness.
• Act as a liaison between sales, marketing, product, pricing, and customer success teams to ensure alignment and collaboration.
• Continually identify and implement new tools, processes, and strategies to enhance sale performance and customer satisfaction.
• Design comprehensive training and development programs for sales and sales support teams.
• Provide support for the rollout of new system enhancements and tools introduced by marketing, sales operations, operations or sales strategy teams.
• Play a pivotal role in change management and business readiness processes.
• Utilize reporting and analytics to analyze sales cycles and train for maximum efficiency.
• Collaborate with Sales Strategy & Operations, Senior Leadership, and Field Sales to develop, roll out, and reinforce strong business processes with sales tools and drive cleaner data, reporting, and revenue growth prediction.
• Create and deliver exceptional onboarding experience that sets the tone for sales excellence and continual learning, supported by learning paths, content, playbooks to guide our sales team.

• Build a team that supports excellence and exceeds customer expectations across the network.
• Establish and communicate service metrics, monitor, and analyze results, and implement continuous improvement opportunities.
• Review and assess customer satisfaction results and opportunities for improvement across the Network
• Communicate progress, goals, company direction, expectations, and other information on a regular basis to all associates.
• Provide communication and motivational techniques in supervising, counseling, coaching, and disciplining associates.
• Maintain guidelines that support local, state, and federal laws including labor, safety, drug & alcohol, and other OSHA policies.
• Manages objectives and performance of all assigned teams.
• Oversee achievement and management of agreed service objectives and standards.
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of teams to meet the needs of our internal and external customers.
• Ensure the necessary resources and tools are available for quality customer service delivery.
• Monitor sales, performance, and activity tracking data within CRM tools and Excel reporting.
• Manage complex and escalated customer service and sales issues.
• Monitor the accuracy of reporting and database information.
• Analyze relevant data to determine service outputs to improve service quality and process improvement.
• Identify and implement strategies to improve the quality of service, productivity, and profitability.
• Liaise with company management to support and implement growth strategies.
• Ensure expense and budget requirements are met.
• Provides effective learning opportunities for team members on processes, systems, products and customers.
• Supports teambuilding initiatives and effective recognition, and promotes a positive team environment.
• Performs system and process troubleshooting, and acts as a resource to team members.

Responsibilities

• Supports customer service in rollout of new technology, customers, or processes.
• Develop SOP for onboarding, and training for Sales and Sales Support teams.
• Develop and ensure world-class KPI's are developed and maintained across each of the regional companies.
• Troubleshoot areas of improvement regionally
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Organize workflow to meet customer timeframes.
• Ensure and maintain customer databases.
• Communicate and coordinate with internal departments.
• Provide feedback on the efficiency of the customer service process.
• Prepare correspondence and presentations.
• Manage other tasks (ongoing or project) as deemed necessary by management.
• Work on special projects as needed
• Travel is required.

Other

• Represent the company in a professional manner at all times ensuring quality customer service.
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures

Knowledge, Skills, and Abilities:

• Minimum of five years Customer Service or Inside sales team
• Customer service skills
• Leadership skills
• Planning and execution skills
• Ability to deal with change.
• Ability to handle stress.
• Ability to demonstrate responsibility.
• Communication skills (oral and written)
• Negotiation skills
• Sales skills
• Ability to work with and analyze numbers.
• Systems & computer knowledge
• Ability to manage time and associates.
• Coaching skills
• Dependable with a positive attitude
• Self-motivated and able to work independently as well as part of a team.
• Excellent interpersonal & problem-solving skills
• Excellent phone etiquette
• Proficient knowledge of Microsoft Word, Excel, PowerPoint
• Ability to explore and learn other software applications.
• Ability to prioritize and manage deadlines.
• Accuracy and attention to detail
• Strong organizational skills

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Equal Opportunity Employer/Disability/Veterans

RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.

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