IT Operations Analyst

Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position.

Base Compensation Range: $63,000 - $78,750
*In addition, you qualify for:

• Annual bonus opportunity of 10% based on company performance

Outstanding Benefits and Perks
We are proud to offer a variety of benefits that meet the diverse needs of our employees:

• Eligible for benefits the first day of the month after you start
• Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
• Company paid short term and long-term disability (unless covered by a state disability plan)
• Company paid life insurance and AD&D

• Flexible Time Off Policy

• Paid sick leave of 48 hours per calendar year
• Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
• 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
• Employee Wellness and Financial Assistance Resources through Cigna and NY Life
• Nine (9) paid company holidays per year

This position supports Mesa's Corporate business. At Mesa Labs, we apply technical expertise and technological innovation to improve quality of life for patients, workers, and consumers worldwide. Our products and services directly impact the critical environments that advance medical breakthroughs, keep industry moving, and ensure the safety of products we use every day.

Job Summary

The IT Operations Analyst is responsible for monitoring, maintaining, and improving the organization's IT infrastructure to ensure reliability, security, and efficiency. This role applies technical knowledge and analytical skills to resolve moderately complex issues, support critical systems, and optimize operations. The position works with limited supervision, collaborates across IT teams, and contributes to process improvements that enhance system performance and end

Duties/Responsibilities:

System Monitoring and Maintenance:

* Configure, maintain, and monitor network and server systems, including routers, switches, firewalls, and operating systems.

* Apply system updates, patches, and configuration changes with minimal supervision.

* Monitor performance metrics to identify trends and recommend improvements.

Troubleshooting and Support:

* Respond to user and system issues, performing root cause analysis for recurring incidents.

* Resolve moderately complex IT problems and escalate advanced issues to senior staff when needed.

* Document incidents, solutions, and preventive measures in knowledge repositories.

Security and Compliance:

* Implement and monitor security protocols such as VPN, firewall rules, and intrusion detection.

* Participate in system audits and support compliance with internal and external security requirements.

* Contribute to business continuity and disaster recovery planning and testing.

Process and Documentation:

* Develop and maintain documentation for standard operating procedures, system configurations, and change management records.

* Suggest improvements to workflows, tools, and automation opportunities to increase efficiency.

* Provide training and knowledge sharing to junior staff and end-users.

Collaboration and Communication:

* Partner with cross-functional IT teams to ensure smooth delivery of technology services.

* Translate technical information into clear guidance for non-technical stakeholders.

* Participate actively in team meetings, projects, and process improvement initiatives.

Experience/Education:

* Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

* 2 years of experience in IT operations, systems support, or related technical roles.

Knowledge & Skillsets Required:

* Strong understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching).

* Experience with server administration (Windows/Linux), virtualization, and cloud environments.

* Familiarity with monitoring and ticketing tools (e.g., SolarWinds, ServiceNow, etc.).

* Working knowledge of security practices, backup and recovery, and compliance requirements.

* Strong problem-solving skills with the ability to diagnose and resolve moderately complex issues.

* Effective communication and documentation skills.

* Ability to work independently while contributing to team goals.

Physical Demands (US Only):

* Sitting: Often for extended periods at desks or meetings.

* Standing or walking: Occasionally for meetings or office tasks.

* Using computers: Typing and using office equipment.

* Lifting: Light, less than 10 pounds.

* Repetitive motions: Frequent use of keyboard and mouse.

Environmental Conditions (US Only):

* Workspace: Climate control (air conditioning or heating) to ensure comfort.

* Lighting: Adjustable lighting to reduce eye strain.

* Noise Levels: The noise level is moderate, with occasional interruptions from phone calls and conversations. Use non-canceling headphones if necessary.

* Ergonomics: Workstations with desk and adjustable chairs to support good postures.

* Ventilation: Good ventilation to ensure a comfortable working environment, though this can vary depending on the building.

Mesa Labs is an Equal Employment Opportunity Employer.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law. Please note that Mesa Labs conducts criminal background checks upon offer acceptance.