Product Support Representative

AMSOIL INC. has an exciting opportunity as a Product Support Representative in our Technical Services department. In this role you will be providing customer service and technical support on products to AMSOIL dealers and customers via phone, email, live chat and other forms of social media. After an initial training period, this position offers a hybrid work schedule requiring at least three days per week in the office located in Superior, Wisconsin.

AMSOIL is a technology-focused lubricant manufacturer headquartered in Superior, Wisconsin. From introducing the world's first API-qualified synthetic motor oil to designing the first wind turbine gear oil to deliver extended drain intervals, our company history is a checklist of industry firsts. We are known for disrupting the industry with innovative products that redefine quality and help customers elicit maximum performance and life from their vehicles and equipment. We serve a broad range of customers, from automotive and powersports enthusiasts to industrial manufacturing plant managers. We are growing rapidly and provide a collaborative work environment with excellent work/life balance.

Core Responsibilities:

• Provide customer service and technical support on AMSOIL products and their intended applications, to dealers and customers
• Provide outstanding customer service to drive positive sales and increase customer loyalty
• Assist with warranty claims by leading investigations and working with AMSOIL personnel to achieve a positive outcome
• Collaborate with mechanical experts in evaluating equipment failures specific to warranty claims
• Provide technical support to other internal departments as requested

Position Requirements:

• High school diploma or equivalent
• Minimum of 1 year of customer service experience
• Strong written and verbal communication skills
• Strong skills in operating a computer with proficiency in Microsoft Office Products
• Basic understanding of mechanical equipment and/or lubricants
• Aptitude and willingness to learn mechanical and lubrication fundamentals

Preferred Qualifications:

• Experience working in a call center environment

Other Details:

• Pay Type - Hourly
• Pay Range - $19/hr to $21/hr. *Actual compensation based on experience and skills

Benefits:

• Paid time off and paid holidays each year
• Employee bonus program
• 401(k) with company match
• Paid life, short-term disability, and long-term disability insurance
• Competitive health benefits
• Health savings account (HSA) and flexible spending account (FSA) options
• Affordable group dental, vision, critical illness, and accident insurance
• Employee discount on product
• Corporate gym membership