Director of Digital Banking

Position Summary:

Leads all Digital channels including strategy, design, execution, and support while partnering with Business leads driving our vision of a fully digitized customer experience. Leads innovation, drives results and passionately helps the company continue journey of modernizing and growing our customer facing channels with best-in-class digital experiences.

Duties and Responsibilities:

1. Work closely with Partners and clients to design technology solutions to expand our digital footprint
2. Manage the product backlog and prioritization of features, considering varying priorities across multiple lines of business
3. Responsible for vision aligning with business needs, implementation & support of all digital channels including ancillary products
4. Responsible for vision aligning with business needs, implementation & support of all data and data channels including ancillary products
5. Responsible for architecture and documenting a technical solution based on project requirements and industry best practices.
6. Ability to communicate vision backed by research and data to senior leaders
7. Partnering closely with Marketing team to ensure the experience is positioned appropriately and conveys the value to the customer further strengthening our customer-centric strategy
8. Define KPI's. Monitor, analyze and communicate performance. Build dashboard to track KPI's and share with stakeholders on an on-going basis
9. Measure and track delivery ROI on transformation deliverables
10. After Hours and On -Call responsibilities
11. Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations. Builds working knowledge of all applicable laws and regulations.
12. Other duties as required.

The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC.

Qualifications and Skills:

1. 10+ years of Core and Internal Banking Operations and Process Knowledge is required
2. 5-7 Years of Leadership experience is required.
3. Bachelor's degree in technical or related discipline is required
4. Experience with Financial Digital Channels is preferred.
5. Experience building highly motivated & productive teams is preferred.
6. Program Transformation and Agile Delivery Model Experience preferred.
7. 10+ years of Experience planning and executing complex projects with many dependencies is required.
8. 5-7 Years of Experience establishing digital metrics, developing insights, and implementing digital strategies is preferred

Necessary competencies:

1. Strategic Vision
2. Passion at Work
3. Resourcefulness
4. Resilience
5. Perseverance
6. Enterprise Mindset

Physical Environment:

• This position is performed in a corporate office (Lakewood, OH), hybrid, or remote setting:
• If fully remote: must be willing to travel
• This position will requires the ability to work flexible days/times including occasionally working beyond normal business hours on an "as needed" basis.
• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.

First Mutual Holding Co. and First Federal Lakewood is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.