Sales Account Manager, Health Care

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

SUMMARY

The Sales Account Manager will drive sales growth by meeting and exceeding sales goals and objectives. This position requires a thorough understanding of medical compounds, market conditions related, and the ability to communicate and collaborate across departments to ensure customer satisfaction effectively. In this role, the Account Manager will develop and maintain strong customer relationships, understand market trends and execute each sales process effectively. They will provide superior and efficient customer service and account management through daily management to strategic domestic accounts, and seeking solutions, both internally and externally, for process improvement, industry and logistical changes, and customers' requests. The Account Manager must communicate clearly and concisely to team members and others within our organization along with customers and vendors and support product management with pricing and forecasting.

DUTIES AND RESPONSIBILITIES

• Act and serve as the main point of contact in all matters related to medical client concerns and needs
• Develop and maintain relationships with current and potential medical accounts in territory
• Work closely with the Global Healthcare managers in the development of strategic sales initiatives to achieve established objectives.
• Prepare the monthly FC update, budget and BP and sharing with the Global Healthcare business manager at the convenient time
• Communicate daily by telephone and/or email with medical customers regarding order status and proactively communicate information relative to their needs
• Negotiate and maintain mutual compliance with established pricing agreements. Price will be shared with the Global Healthcare business manager for approval
• Comply with all company and governmental policies and procedures
• Provide KPIs on a monthly, quarterly, or annual basis; SIP, Monthly report out, etc.
• Monitor yearly objectives/goals to reach the medical global goals (personal and team - global)
• Participate in industry associations and trade shows as needed and approved by Global Healthcare managers
• Determine individual territory sales strategies for all customers. This is to include: product mix, margin upgrade, ship to locations, sales call frequency, management visit frequency, technical service visit frequency and agenda
• Identify and perform due diligence for new direct and distribution opportunities
• Schedule trips and calls
• Work/Communicate with our Supply chain department to ensure on-time delivery
• Work with customer service representatives, technical and development and product management on complaint resolution upon receipt from customer
• Communicate with the T&D team, Operations team and Sales personnel on product selection, availability and shipment status
• Ensure customer master data is up to date in systems and profiles
• Coordinate and review customer credit status with credit analyst to prevent shipments to customers who are credit risks
• Fully support company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing areas of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on our team
• Any additional responsibilities or tasks as assigned
• Business travel 50% or more

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree in a relevant field is required. Master's degree is preferred
• Must have a minimum of 5 years of sales experience
• Demonstrated skills in Account relationship management
• Excellent skills as an effective and persuasive speaker; excellent writing skills
• Ability to work with high level executives and support personnel
• Strong communications skills are required
• Must be detailed oriented

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, stand, walk and climb; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds, and infrequently lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must frequently make minor decisions with limited information, general decisions in the absence of specific directions, and perform activities requiring sustained concentration. Must be able to drive and travel by airplane.

WORK ENVIRONMENT

The noise level in the work environment is sometimes moderate when working in an office, however, some of the work may be required in the operating units which mandates usage of required PPE (Personal Protective Equipment) including safety glasses, hearing protection, etc. During active remediation additional requirements may include fit testing for respiratory equipment, chemical suits, face shields, etc. May also result in exposure to outside elements and may require usage of stairs. Moderate travel (20-40%) may be required in the performance of duties.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.