Strategic Services Associate

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke North at 2301 Erwin Road, Durham, NC

JOB SUMMARY

The Department of Radiology is seeking a highly skilled and proactive Strategic Service Associate to support the department's rapidly expanding clinical and operational needs. As part of the Duke Health Integrated Practice (DHIP), this position plays a critical role in driving the strategic, financial, and administrative functions for both our clinical service lines and our academic mission.

This role is central to advancing departmental priorities, including faculty workforce planning and contracting, comprehensive financial management, forecasting and data analytics, and the coordination of professional service agreements with community and institutional partners. The Strategic Service Associate will be a key liaison across DHIP, SOM, DUHS, and departmental leadership to ensure operational excellence, fiscal accountability, and alignment with institutional strategies.

The ideal candidate will bring strong financial and analytical expertise, experience navigating complex health care or academic medical environments, and the ability to manage multifaceted processes with accuracy, discretion, and integrity. This position requires someone who can think strategically, operate independently, and provide leadership with the data needed to inform decisions for an rapidly evolving clinical and academic department.

JOB DUTIES AND RESPONSIBILITIES

• Coordinate all aspects of compensation planning and effort distribution to ensure accuracy, transparency, and alignment with DHIP and SOM policies and organizational priorities.
• Prepare, track, and maintain faculty contracts, salary distributions, and related documentation, ensuring full compliance with DHIP, DUHS, and university guidelines. Responsible for contract changes and monthly compensation entries for faculty.
• Serve as a resource to faculty and administrative leaders by offering clear guidance on contract terms, compensation structures, clinical effort expectations, and administrative processes.
• Assist in the development, monitoring, and reconciliation of departmental operating budgets for SOM and DHIP, including identifying trends and opportunities.
• Produce timely and accurate financial forecasts, volume projections, effort tracking, variance analyses, and ad hoc reports to support data-driven planning and strategic decision-making for department and DHIP leadership.
• Contribute to annual budget submissions by collecting, validating, and analyzing data related to faculty productivity, clinical performance, staffing needs, and growth projections.
• Manage professional service agreements, clinical coverage contracts, and partnership arrangements with community hospitals, imaging centers, and affiliated institutions; ensure deliverables, timelines, and payment structures are followed.
• Support initiatives that strengthen operational integration between the academic department and DHIP clinical operations, including workflow improvements, alignment of policies, and expansion of service lines.
• Coordinate and execute special projects and strategic initiatives as assigned by department leadership, often requiring cross-functional collaboration, data analysis, and project management.

JOB ELIGIBILITY REQUIREMENTS

• Bachelors degree in a business or health-related field is required.
• Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required.
• Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.

Preferred Qualifications:

• Analytical Expertise: Demonstrated ability to evaluate complex financial, operational, and productivity data; synthesize information; and develop well-supported, actionable recommendations for leadership.
• Financial Acumen: Strong understanding of budgeting, forecasting, variance analysis, and financial reconciliation within a health care or similarly complex environment.
• Precision and Accuracy: Exceptional attention to detail with a proven track record of managing sensitive data, contracts, and documentation with integrity and reliability.
• Organizational and Project Management Skills: Ability to balance multiple priorities, manage deadlines, and coordinate interdependent processes in a fast-paced setting.
• Technical Proficiency: Advanced skills in Microsoft Excel, Word, and PowerPoint, with experience building analytical tools and reports. Familiarity with financial systems, databases, and ERP platforms (e.g., PowerBI, Slicer Dicer, Oracle, SAP) is strongly preferred.