Residential Coordinator

JOB TITLE: Residential Coordinator REPORTS TO: Residential Supervisor and Residential Director LOCATION: Arlington Heights, Illinois

ABOUT SHELTER YOUTH & FAMILY SERVICES Shelter Youth & Family Services provides emergency housing, community-based services, and support for youth and families in crisis. Founded in 1975, we've grown into a leading voice for child welfare, human trafficking response, foster care innovation, and trauma-informed care in Illinois. With a current budget of $10M and ambitious plans to grow to $15M, our mission is to end the cycle of abuse and neglect by providing safe, healthy, and stable lives for children and families.

Shelter Youth & Family Services is committed to providing safe, inclusive, and supportive resources for youth and families from all backgrounds and identities. We actively strive to create an environment that supports all employees, placing value in contributions from people from diverse backgrounds, and honoring all experiences, perspectives, and unique identities. Our mission is to protect children, strengthen families, and transform communities. Joining us in this role will give you a chance to help fulfill that mission and help the community. Shelter and its facilities are drug and smoke-free environments.

Learn more at shelter-inc.org.

Shelter Youth and Family Services encourages the application of all bilingual applicants to work with our client community. Applicants who can successfully certify their skill level in reading, speaking, and writing in two languages with the Illinois Department of Children and Family Services may receive an additional salary stipend. Certification testing is set by DCFS.

POSITION OVERVIEW Responsible for overseeing the delivery of direct services to TLP clients; supervising TLP staff; maintaining program records; ensuring the safety, functionality, and overall condition of the facility; managing supplies and equipment; and participating in program planning and implementation.

KEY RESPONSIBILITIES

DIRECT SERVICES

• Coordinate implementation of the TLP Program Plan and related staff training in accordance with agency policies.
• Supervise staff-client interactions and provide coaching or supplemental training as needed.
• Coordinate client interventions related to milieu, facility, peer, or staff concerns.
• Ensure coordination of resources and transportation for medical, mental health, education, employment, and visitation needs.
• Support implementation of independent living skills through individual support and group programming.
• Monitor client safety and well-being, including awareness of client whereabouts, curfew compliance, and timely response to safety concerns in accordance with program policies.

VOCATIONAL DUTIES

• Oversee implementation and documentation of client vocational action plans.
• Supervise client engagement in job development and employment readiness activities.
• Ensure identification and delivery of on-site job training and skill development.
• Oversee pre-employment skill building (e.g., resumes, applications, interviewing, workplace skills).
• Monitor and document vocational progress and outcomes.

EDUCATIONAL DUTIES

• Oversee development and implementation of individual educational plans.
• Ensure client enrollment and engagement in appropriate educational programs.
• Support clients in accessing educational funding and resources.
• Participate in educational meetings to provide advocacy as needed.
• Ensure tutoring and academic supports are in place to promote success.
• Monitor and document educational progress.

SUPERVISION OF TLP STAFF

• Conduct orientation and training for new staff.
• Provide ongoing supervision (minimum bi-weekly) to evaluate performance and address training needs.
• Facilitate monthly team meetings.
• Ensure adherence to agency policies and DCFS Code of Ethics.

HOUSE MANAGEMENT

• Oversee facility and grounds inspections to ensure safety, cleanliness, and functionality.
• Supervise maintenance, repairs, and cleaning schedules.
• Approve program supply purchases and maintain inventory documentation.
• Review safety drill documentation and participate in PQI activities.
• Assist with coordination of donations, volunteers, and facility projects.

PROGRAM ADMINISTRATION

• Ensure compliance with TLP contract requirements, DCFS regulations, and licensing standards.
• Collect and submit program outcome data and participate in PQI processes.
• Maintain full bed utilization and manage waitlists in coordination with caseworker.
• Collaborate with monitors, external partners, donors, and service providers.
• Work collaboratively with clinical and operations staff to enhance programming.
• Assist HR with hiring, discipline, and termination processes.
• Manage staff scheduling, payroll approval, and program coverage.
• Provide on-call and emergency back-up support as required.
• Follow all agency crisis intervention procedures and maintain availability to respond to client crises, emergencies, and critical incidents as required.
• Perform additional duties as assigned by the Residential Supervisor.

ACCOUNTABILITY

The Transitional Living Program Coordinator shall be supervised by and is accountable to the Residential Supervisor.

HOURS OF EMPLOYMENT Hours and days shall be scheduled according to the needs of the program. The primary hours of the coordinator will be 40 hours per week; 9am-5pm.

QUALIFICATIONS

1. Must be at least 25 years of age in accordance with the Illinois Department of Children and Family Services Licensing Standards for Transitional Living Programs.
2. Undergraduate Degree in Human Services from an accredited school with a minimum of two years of residential experience with two years supervisory experience required.
3. Demonstrated commitment to and understanding of Shelter's mission, vision, and values.
4. Must have a valid Illinois driver's license, automobile, and must submit proof of Illinois auto insurance.
5. Must complete a Medical and T.B. test. Must be fully vaccinated against COVID-19, according to the latest CDC guidelines.
6. Must meet Child Care Facility Driver requirements in accordance with the Illinois Department of Children and Family Services.
7. Must pass the requirements for the Applied Food Service Sanitation certification.
8. Must be fingerprinted by the State of Illinois and must submit to a full Background Check through the Illinois Department of Children and Family Services.
9. Must submit official educational transcripts from the last school in which a degree was awarded.
10. Must complete New Hire Orientation and become certified in CPR and First Aid and CPI before working independently.
11. Ability to lift 40 lbs with the capability to move up and down stairs without assistance.

PHYSICAL DEMANDS AND WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; stand; walk; and use hands to handle or operate objects. The employee is occasionally required to climb or balance, stoop, kneel, crouch, lift, and reach with hands or arms. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT Shelter is committed to providing safe, inclusive, and supportive resources for youth and families from all backgrounds and identities. We actively strive to create an environment that supports all employees, placing value in contributions from people from diverse backgrounds, and honoring all experiences, perspectives, and unique identities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in the agency facilities, and occasionally in vehicles, meeting rooms both in the facility and at other agency sites.

CLASSIFICATION STATUS This is an exempt position.

COMPENSATION & BENEFITS

• Salary: $55,000-$58,000 based on experience
• Benefits:




• Medical, Dental, and Vision insurance
• Life Insurance
• Disability coverage
• 403(b) retirement plan
• Paid holidays and generous PTO
• Professional development opportunities
• Mileage reimbursement for work-related travel

Shelter is an Equal Opportunity Employer. We welcome applicants from diverse backgrounds and experiences, including individuals from historically underrepresented communities. We are committed to building a safe and inclusive workplace for all.