Japanese Bilingual Customer Service Coordinator - B2B Industrial

Staffmark Group
$60,000.00-$70,000.00
paid holidays, tuition assistance, 401(k)
United States, Illinois, Vernon Hills
Jan 07, 2026
Position:Japanese Bilingual Customer Service Coordinator - B2B Industrial Location: Lake County, IL Work hours: 8:00am - 5:00pm FLSA: Non-Exempt, Direct-Hire, Full-Time The Japanese Bilingual Customer Service Coordinator supports customers and internal departments to ensure efficient and smooth business operations under the guidance of the Manager. The ideal candidate is a professional who can interact confidently with U.S. clients, coordinate effectively with the Japan headquarters, and respond proactively with good judgment and accuracy. Responsibilities: Provide professional and efficient support for assigned corporate customer accounts Maintain and process documentation through secured customer portals Create quotes, process customer orders, and ensure timely communication with customers Provide regular status updates regarding backorders, mis-shipments, returns, and credits Escalate urgent or high-priority requests to Purchasing, Management, and Japan Headquarters as needed Coordinate between customers and internal Accounting on invoicing and payment-related matters Collaborate directly with Japan HQ, Technical Support, Sales, and Management to research and identify distributed products on behalf of customers Ensure accurate information flow and timely resolution through cross-functional collaboration Perform other duties as assigned by the Manager Qualifications: Minimum of 2 years of customer service or account support experience in a manufacturing or industrial environment Experience supporting B2B corporate customers is required Bilingual in Japanese, with conversational level or higher; experience communicating with Japan Headquarters is preferred Experience using ERP systems such as SAP, Oracle, or Dynamics Proficiency in Microsoft Office, particularly Excel, and experience with Adobe document generation Self-motivated and proactive in learning and engaging in professional development Benefits:Health Insurance (Medical, Dental Vision), Holidays, 401K, Vacation, Tuition Assistance, and Bonus The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.