Transportation Contact Center Representative

Staffmark Group
$20.00-$20.00
life insurance, vision insurance, paid holidays
United States, Minnesota, Alexandria
2715 Minnesota 29 (Show on map)
Jan 07, 2026
Be the Voice That Keeps Members Moving Join a mission-driven healthcare organization dedicated to improving access, dignity, and care for the communities it serves. We are seeking a Transportation Contact Center Specialist who thrives in a fast-paced call center environment and takes pride in delivering accurate, compassionate support to members navigating transportation benefits and services. Hours & Pay: Monday-Friday, 8:00 AM - 4:30 PM $20.00 per hour Long-term temporary assignment through December 2026, with potential consideration for permanent roles Why This Opportunity Matters: This role offers stability, purpose, and long-term career potential within a respected healthcare system. Employees receive weekly pay, earned wage access, and a robust benefits package including medical, dental, and vision insurance, life insurance, 401 (k), short-term disability, employee discounts, and opportunities for career advancement. You'll work in a professional, supportive environment where accuracy, empathy, and confidentiality are essential. What You'll Do Each Day: Respond to inbound and outbound calls related to member transportation benefits and issues Provide clear, accurate benefit information while treating every caller with respect and dignity Schedule transportation with providers using cost-effective solutions Resolve member inquiries through research and established procedures, escalating issues as needed Identify and process potential grievances and appeals following the required guidelines Document all calls and contacts clearly and accurately per department standards Respond to elevated transportation issues and express requests Issue Designation of Authorized Representative forms Collaborate with internal departments to resolve complex member concerns Maintain strict confidentiality and comply with HIPAA and privacy regulations Meet established call center performance metrics for call volume, answer speed, hold time, and abandonment rate Attend required training sessions and departmental meetings What We're Looking For: Associate degree or three years of equivalent relevant experience Strong computer proficiency, including Word, Excel, Outlook, and call center systems Excellent phone-based customer service and verbal communication skills Ability to multitask, stay organized, and maintain attention to detail Knowledge of Medical Assistance, Medicare, and member privacy regulations preferred Ability to work effectively with diverse individuals and teams Ability to sit at a workstation for extended periods and occasionally lift up to 20 pounds Professional demeanor, reliability, and commitment to confidentiality This position is ideal for someone who enjoys problem-solving, values service excellence, and wants to make a meaningful impact in healthcare operations. Ready to put your customer service skills to work in a role that truly helps others? Click Apply Now to join the team as a Transportation Contact Center Specialist. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.