Tech Analysts

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Tech Analysts

Location(s): New York, NY

Key Responsibilities

• Translates business goals into epics, user stories, and acceptance criteria; maintain backlog hygiene.
• Runs process mapping (as is/to be), captures dependencies, and documents intents, journeys, and escalation paths.
• Coordinates UAT readiness (test data, scenarios, sign off) and maintains traceability from requirements to tests.
• Partners with CX/Conversation Design and Contact Center Ops for operational feasibility.
• Tech Analyst (RM Central)
  • Elicits advisor workflows (call handling, notes, follow ups), compliance requirements, and CTI use cases.
  • Produces process maps & story Client for screen pop, dispositions, call logging, and data capture.
  • Aligns Tableau dashboard KPIs and semantic definitions with business stakeholders.
  • Coordinates UAT scenarios for CTI failover, routing rules, and dashboard validation.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.