Technical Support Engineer (L2)

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

We are seeking a highly skilled and motivated Tier 3 Support Engineer to join our Management Team within Check Point Technologies. This position focuses on providing advanced technical support for Check Point's management and monitoring blades, including troubleshooting complex issues involving Linux systems, PostgreSQL databases, and management architecture components such as Multi-Domain Management, SmartEvent, SmartLog, Indexer, SmartProvisioning, and third-party integrations (e.g., Tufin, Splunk, etc).

As a Level 2 engineer, you will serve as an escalation point for challenging customer cases, perform deep-dive root cause analysis, and collaborate with R&D to resolve product defects and performance issues. This role requires a strong technical background, analytical mindset, and excellent communication skills.

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  Act as a Level 2 escalation point for management-related support cases from global support teams.
  
  
• Troubleshoot and resolve complex issues on:




• Linux-based management servers
• PostgreSQL (log indexing, corruption, performance tuning, schema issues)
• Check Point management components, including:




• Multi-Domain Management Server (MDS)
• SmartEvent and SmartLog
• Indexer and SmartProvisioning
• Splunk integrations and API connections






• Analyze logs, debug outputs, and system resources to identify root causes.
• Perform environment recreation and testing in lab systems for issue replication and validation on vSphere.
• Collaborate closely with R&D, QA, and Product teams to report and verify defects and feature improvements.
• Provide internal documentation and knowledge-base articles for recurring issues and best practices.
• Contribute to process improvements, automation, and tooling to enhance support efficiency.
• Handle high-priority escalations when necessary.

• 3-5 years of experience in advanced technical support, systems engineering, or IT operations.
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  Strong proficiency in Linux (Red Hat is a plus)
  
  
• Familiarity with log SIEM systems (Splunk, Algosec, Tufin, etc.).
• Proven troubleshooting and diagnostic skills in complex distributed environments.
• Excellent communication and customer-facing skills.
• Strong analytical and problem-solving mindset with attention to detail.

Preferred Qualifications

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  Hands-on experience with Check Point products-especially Management Server, MDS, SmartEvent, VSX, and SmartLog.
  
  
• Solid understanding of TCP/IP networking, routing, DNS, and firewall concepts.
• Working knowledge of PostgreSQL: query optimization, backups/restores.
• Shell scripting (Bash).
• Experience with automation (Python or REST APIs).
• Exposure to virtualized environments (VMware vSphere, KVM, or Hyper-V).
• Familiarity with cloud platforms (AWS, Azure, GCP) and cloud management integrations.

EOE M/F/Veterans/Persons with disability