Senior Office Assistant, Ear Nose and Throat (ENT) at Elkton

ChristianaCare Ear Nose and Throat (ENT) at Elkton is looking for a Medical Office Assistant II. ChristianaCare ENT at Elkton is located at 111 West High Street, Suite 303 in Elkton, Maryland. You will join a team of one Otolaryngologist who specialize in head and neck problems, including hearing loss, sleep apnea, tonsillectomies, and tumors. They provide medical and surgical care for conditions like ear infections, tinnitus, dizziness, vertigo, snoring, and obstructive sleep apnea.
Ear, Nose and Throat | ChristianaCare Cecil County

As the Medical Office Assistant II, you will be the first point of contact between a practice and a patient, responsible for creating a friendly, efficient environment. They serve patients with compassion, answer questions, schedule appointments, register patients, and update records. They also assist with training staff and provide guidance on workflow questions. The position represents the entire practice and ensures a positive patient experience.

Work Schedule:

• Monday through Friday from 8am to 4:30pm
  

Duties / Responsibilities:
The Medical Office Assistant II is responsible for training staff, handling inventory management, scheduling appointments, and interacting with patients. The Medical Office Assistant II collect demographic and financial information, process referrals, verify insurance reimbursement eligibility, and collect payments. The Medical Office Assistant II also perform day-end reconciliation of appointments and payments received. The Medical Office Assistant II answer phone calls professionally, communicate with providers, and maintain patient information. The Medical Office Assistant II facilitate patient testing, labs, and appointments, prepare medical records, and research issues. The Medical Office Assistant II assist with administrative tasks and adhere to departmental safety rules. The Medical Office Assistant II report any unsafe activities, conditions, hazards, or safety violations to the supervisor. The Medical Office Assistant II also perform other related duties as needed. The Medical Office Assistant II role also involves maintaining a professional demeanor, ensuring safety, and providing administrative support.

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 weeks paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Education Requirements:

• High School Graduate or GED required.

• 2 years' experience in a medical office practice setting is required; 3 years' experience is preferred

Strengths and Qualities:

• Attention to detail.

• Adaptability

• Excellent communication skills

• Organization

• Problem-solving

When we lead with love, excellence is inevitable.
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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/