AV Install Service Technician (Bloch School of Management), UMKC Information Services, 46440

UMKC Technology Management Department on Volker Campus assigned to the Bloch School of Management.

We are looking for a customer-focused Audiovisual Installation and Support Technician to join UMKC Information Services. In this role, you will be the go-to resource for ensuring a smooth and reliable experience with audiovisual (AV) technology during classes, meetings, and events. Your mission is to deliver exceptional service and support to faculty, staff, students, and community members by making sure AV systems work seamlessly when they need them most.

As an AV Installation and Support Technician, you will:

• Provide responsive, professional technical support across multiple academic units.
• Ensure AV equipment is installed, maintained, and ready for use, creating a positive experience for every user.
• Collaborate closely with academic units and the Information Services team to anticipate needs and resolve issues quickly.
• Act as a trusted partner who prioritizes clear communication and customer satisfaction in every interaction.

The ideal candidate is:

• Service-oriented, organized, and detail-focused.
• Calm under pressure and skilled at problem-solving in fast-paced, time-sensitive situations.
• Committed to delivering outstanding customer service, ensuring every faculty member, student, and guest feels supported and valued.

If you thrive on helping others succeed and take pride in creating a seamless technology experience, we'd love to have you on our team.

Core Job Accountabilities:

• Installation, maintenance, and operation of AV systems.
• Instructing Student, Faculty, Staff and the public on the safe and proper use of AV equipment.
• Troubleshoot, repair, maintain, and adjust audiovisual equipment, including projectors, document cameras, microphones, public address systems and speakers.
• Assisting and supervising repairs completed by internal or external technicians.
• Participating in projects as needed, such as video production and lectern computer maintenance.
• Operate specialized classroom and laboratory technology with technician assistance.
• Regularly inspect classroom AV equipment and perform preventative maintenance.
• Communicate progress and resolutions of technology issues to stakeholders.
• Assist users in utilizing audiovisual equipment and systems.
• Collaborate with full-time AV staff to develop documentation on equipment usage
• Manage inventory of AV equipment

A high school education with two years specialized technical schooling in audiovisual or electrical equipment repair, installation, and servicing or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. Minimum of two years' experience in audiovisual or electrical equipment repair and service is necessary.

• Knowledge of the principles of electronics, ability to make repairs on audiovisual equipment, and operate equipment
• Ability to operate and instruct others in the operation of audiovisual equipment
• Superior non-verbal, oral, and written communication skills
• Excellent analytical and problem-solving skills
• Experience with Zoom and Microsoft Teams
• Good organizational/prioritization skills
• Ability to explain complex information and technologies in simple terms

Additional Requirements

• Ability to manage technical requests professionally, even in stressful situations.
• Capability to lift or maneuver objects up to 75 lb., with or without accommodation, and team lift up to 150 lb.
• Possession of a current valid driver's license.

$20.00-$26.00 per hour commensurate with education, experience, and internal equity.

Application review will begin on Monday, January 5. The position will remain open until filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.