Director, Core Platform Deposit Operations- Optum Bank

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Bank, a wholly-owned subsidiary of Optum Financial and ultimately UnitedHealth Group, is a Utah-chartered, FDIC-insured industrial bank specializing in health-related financial services. Established in 2003, Optum Bank serves as a custodian for Health Savings Accounts (HSAs) and offers a suite of consumer-driven health products, including HSAs, FSAs, HRAs, and investment options. The bank has expanded beyond HSAs into lending and deposit operations to diversify revenue streams while maintaining strict regulatory compliance.

Optum Financial helps individuals, employers, and providers simplify healthcare payments and manage costs through secure, digital solutions. Together, Optum Bank and Optum Financial process high volumes of transactions-over 110 million annually-supporting tax-advantaged accounts, payment services, and innovative financial tools that empower consumers to take an active role in their healthcare spending.

The Director of Deposit Operations at Optum Bank is a strategic leadership role responsible for driving the successful launch and continuous optimization of the Bank's core platform. This position is integral to developing and executing the core operations strategy, ensuring operational excellence, regulatory compliance, and seamless customer experiences. The Director will oversee all aspects of deposit operations, including direct and indirect management of staff, system administration, and coordination with IT, while playing a key role in the implementation of new banking products and digital initiatives. This role demands a blend of visionary leadership, technical expertise, and effective problem-solving to uphold operational integrity, minimize risk, and foster customer satisfaction.

This position follows a hybrid schedule with four in-office days per week. Role to sit in or near the Twin Cities, MN

Primary Responsibilities:

• Lead the build-out and deployment of the Bank's core operations strategy, ensuring alignment with overall business objectives
• Oversee daily operations of the bank's core platform and related deposit accounts, managing staff and resources as the team expands
• Own system administration of the core platform, managing user access and working collaboratively with IT to ensure system security and efficiency
• Manage and optimize daily transaction flows, including deposit processing within Finxact, ACH, wire transfers, and file exchanges, ensuring accuracy and compliance
• Monitor, evaluate, and improve operational processes to maximize efficiency and minimize risk
• Ensure adherence to all regulatory requirements and internal policies related to deposit operations
• Collaborate with other departments to support initiatives such as digital banking enhancements, new product implementations, and customer experience improvements
• Develop and maintain comprehensive documentation for operational processes, controls, and system administration
• Identify, analyze, and resolve operational issues promptly to minimize disruption and maintain high service levels
• Provide leadership, mentorship, and training to deposit operations staff, fostering a culture of continuous improvement and professional development
• Manage vendor relationships for core banking systems and related services

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of progressive experience in banking operations, with experience in supervisory or leadership role
• Demonstrated expertise in core banking platforms (such as Finxact), deposit operations, and transaction processing (ACH, wires, file exchanges)
• Solid technical acumen, including experience with system administration and user access management
• Comprehensive understanding of regulatory compliance requirements for deposit operations
• Proven ability to lead cross-functional teams, manage complex projects, and drive operational improvements

• Located in or near the Twin Cities, MN

Preferred Qualifications:

• Experience with digital banking initiatives and new product launches
• Exceptional problem-solving, analytical, and decision-making skills
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Commitment to maintaining high standards of operational accuracy, risk management, and customer satisfaction

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.