Operations Manager 1 (Production)

Position Summary

The Operations Manager is a key part of the leadership team and is responsible for the successful management of Talent, Production, Quality, and Environmental Health & Safety (EH&S) teams. The position will regularly collaborate with key senior stakeholders to develop corporate strategy. The position will be responsible for managing budgets and ensuring the overall fiscal health and success of sites.

Essential Responsibilities

• Responsible for the successful day-to-day operations of the facility/pillar and development and execution of business strategy.

• Address and effectively resolve personnel or departmental issues in a timely/professional manner.
• Participate in development and maintenance of standard operating procedures (SOP).
• Maintain safe and healthy work environment by establishing, following, and enforcing EH&S standards and procedures, complying with legal regulations.
• Responsible for monthly business KPls, including billing, quality, safety, etc., and meeting or exceeding operations' budget expectations.
• Ensure the fiscal health of facility by making sound, strategic and responsible business decisions.
• In collaboration with senior management, forecast and manage capital and operational budgets for sites.
• Provide input with Sales team on new business initiatives, and support cost savings and opportunity initiatives.
• Liaise between various departments and stakeholders, including Prepress, Manufacturing, Sales, and Account and Project Managers.
• Participate in decisions regarding location operations, staffing, company policies, etc.
• Work with Production Managers on FMEA process and implementation of workflows to drive 100% quality compliance.
• Provide input to senior management and account managers relative to meeting customer expectations for timing and delivery.
• Communicate customer issues and devise ways of improving the customer experience, including resolving problems and complaints.
• Work with all cross-functional teams to enhance the quality of service to customers with special attention to on-time delivery and product quality.
• Help provide technical support for internal and external customers.

• Provide direct supervision to local management to ensure the effective and successful management of all departments.

• Oversee continued staff communications through regular facility and department meetings.
• Provide ongoing performance management to direct reports and foster a learning environment.

• Lead and coach direct reports and conduct regular performance development meetings to inspire and help foster a high-performing management team.
• Conduct annual performance reviews.

• Foster a culture of trust; continuous improvement; top performance; high morale; and alignment with the company's core values.
• Work closely with Human Resources on workforce planning and budgeting, policy development, legal compliance, and performance development.
• Assist with the execution of all corporate Human Resources initiatives.

• Comply with all SGS standards, policies, procedures, and applicable regulations.
• Assist with additional responsibilities as directed by management.

Education, Experience, & Certification

• Bachelors' degree in graphics, print, or color management or equivalent experience in the graphic arts industry/manufacturing
• Experience managing personnel, teams, and/or departments
• Competent in Microsoft Office (e.g., Outlook, Word, Excel, etc.)
• Experience/knowledge in flexo platemaking/corrugated mounting, using industry equipment preferred
• Mac user experience strongly preferred

Knowledge, Skills, & Abilities

• Working knowledge of flexo operations and equipment.
• Knowledge and experience of all print processes and related downstream applications.
• Ability to research a problem and come to solutions in a timely manner.

• Ability to manage a large group of people working varied shifts across multiple departments.

• Proven ability to lead and guide others through high performance and participative management.
• Strong communication and interpersonal skills.

• Capable of presenting a broad range of company information/products to internal and external

audiences.

• Ability to set priorities and delegate as needed based on customer and organizational needs.
• Ability to multitask and prioritize.
• Self-driven and self-motivated.

• Understanding of EH&S policies, including training and reporting.

• Strong attention to detail as well as organizational and documentation skills.
• Comply with all company standards, policies, procedures, and applicable regulations.
• Willing to take on additional responsibilities as needed.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee's duty to notify the management of any physical limitations or inability to perform a certain task.

• Vision, color vision, and ability to adjust focus (Munsell Color Test results).
• Use hands to reach, grasp, handle, and feel.
• Talk and hear.
• Required to stand and walk for most of shift.
• Regularly required to lift and/or move up to 40 pounds.

Travel Requirements
Travel within North America is required on an occasional basis.

NOTE: The information contained in this document describes the general nature, purpose, responsibilities, duties, skills, abilities, and workload of employees in the job described. However, it in no way constitutes a complete list of those that may be required. In addition, this does not constitute an employment contract and may be changed at any time.

Bachelors (required)

Proven ability to lead and guide others through high performance and participative management (required)
Ability to manage a large group of people working varied shifts across multiple departments (required)
Working knowledge of flexo operations and equipment (required)
Knowledge and experience of all print processes and related downstream applications (required)
Mac user experience strongly preferred (preferred)
Experience/knowledge in flexo platemaking/corrugated mounting, using industry equipment preferred (preferred)
Competent in Microsoft Office (e.g., Outlook, Word, Excel, etc.) (required)
Experience managing personnel, teams, and/or departments (required)