Product Improvement & Innovation Manager

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include:

Additional information can be found on our website.

This role provides end-to-end strategic ownership of the operational sustainability, growth, and market competitiveness of two high-profile, revenue-generating AAMC programs-MCAT and PREview. It independently leads the development of short- and long-term strategic growth plans by synthesizing complex market intelligence, customer insights, and performance data into actionable, enterprise-level recommendations.

The role drives cross-functional alignment and execution by leading and influencing teams across the organization and serving as the primary external representative for program growth initiatives. It translates multifaceted data sets into forward-looking market insights that inform program strategy, positioning, and investment decisions.

In addition, the role conducts advanced research and analysis of user behavior, operational processes, and system performance to shape program operational planning. It identifies opportunities for process, service, and technology optimization and partners closely with testing and technology teams to improve workflows, enhance systems, and elevate the quality and scalability of program offerings. Through this integrated strategic and analytical leadership, the role ensures the ongoing evolution, operational excellence, and long-term success of MCAT and PREview.

Conduct market analyses to identify and recommend needed program improvements and opportunities:

• Serves as the subject matter expert for market intelligence, product growth strategy, and user insights for PREview. Conduct market scans, creating and updating product SWOT analyses.

• Develops advanced analytical models and data visualizations (Excel, Power BI, and related tools) to identify, quantify, and communicate new market opportunities and potential revenue streams.

• Solicit feedback from current and prospective users to identify opportunities to enhance program appeal and reduce competitive risks

• Lead short- and long-term project teams - including Test Development, Psychometrics, Services COMMS, and Business Development s teams - to identify, evaluate, and prioritize new markets and to develop and implement new-market outreach plans

• Stay abreast of new outcomes research to identify competitive advantages of AAMC testing products

Execute new-market outreach and development plans:

• Identify new-market communication needs, developing new-market messaging, asset and communications needs, and identify distribution channels; work collaboratively with communications teams to create new digital and print collateral, ads, etc.

• Conduct outreach and presentations to admissions deans, directors, and committees of health professions schools and programs, strengthening the AAMC's visibility and influence and developing a pipeline of new users

• Develop and maintain process for tracking pipeline development and participating schools/programs

• Manage new-market operations, reviewing, approving and processing requests for score access and conducting training for new users

• Conduct follow-up with potential users, providing access to research, user resources, and inquiry response. Coordinates with Test Development, Psychometric, and Test Administration teams to ensure timely, thorough, and accurate inquiry response

• Develop a nurture program and resources for users in the health professions

Manage MCAT and PREview admissions recruitment program:

• Serve as the subject matter expert and external point of contact for the MCAT recruitment program

• Accountable for invoicing and delivery of recruitment program resources to schools who participate in the program.

• Forecast program revenues and report forecasts to Admissions Services leaders.

• Develop strategy and implementation of PREview recruitment program

• Evaluate new technologies, reimagine program offerings

• Pursue and track growth opportunities and achievement of program KPIs

• In collaboration with AAMC Business Development team, recommend product pricing strategy

Oversees the design, implementation, and optimization of processes within the testing operations programs. This role is responsible for identifying inefficiencies, developing data-driven solutions, and driving continuous improvement initiatives to enhance quality, productivity, and scalability. This role also leads cross-functional teams - including Psychometric, Test Development, Exam Operations, and Accommodations teams - to evaluate and prioritize new process and IT solutions.

• Analyze current testing workflows and identify opportunities for efficiency, standardization, and IT automation.

• Collaborate with cross-functional teams to align process improvements with business goals.

• Lead process improvement projects from concept through implementation and establish metrics to assess the effectiveness of process changes.

• Develop and deliver training and documentation to ensure successful adoption of new processes.

• Promote a culture of continuous improvement and operational excellence across the testing organization.