Director, Pharmacy Operations

GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

The Dir, Pharmacy Operations is also responsible for:

• Leads the development and implementation of a scalable Pharmacy HUB model, integrating patient onboarding, prescription fulfillment, benefit verification, and provider engagement workflows.
• Defines and operationalizes KPIs, SLAs, and SOPs for pharmacy fulfillment partners.
• Collaborates with Patient Services and IT to ensure HUB infrastructure supports both high-touch and digital-first patient journeys.
• Maximizes pull through of existing pharmacy access by identifying friction points, engaging key stakeholders, and improving Rx-to-fill conversion rates.
• Analyzes pharmacy network performance to identify high-potential partners, geographic gaps, and opportunities for access expansion.
• Partners with Trade and Payer Strategy teams to inform network contracting and preferred partner programs.
• Develops and leads a targeted migration strategy to transition eligible DME patients to the pharmacy benefit channel.
• Coordinates with Legal, Compliance, and Regulatory teams to ensure strategy execution aligns with guidelines and payer policies.
• Designs and launches a multi-channel pull-through strategy to activate covered lives post-formulary wins.
• Integrates field sales, inside sales, payer marketing, and provider education efforts around consistent messaging and targeting.
• Implements tracking and feedback loops to optimize targeting, script lift, and adherence.
• Leads the strategy and implementation of scalable affordability and patient savings solutions (e.g., eVouchers, copay cards, digital coupons, Free Trials).
• Partners with vendors, PBMs, and pharmacies to build compliant, patient-friendly savings tools that support adherence and minimize abandonment.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

WHAT YOU'LL NEED:

• Bachelor's degree in business administration, marketing, or economics preferred; Bachelor's degrees in finance, mathematics, engineering or related fields will be considered with sufficient career experience.
• A Master's degree in the same fields as listed above preferred and/or an MBA or equivalent.
• 10+ yearsof experience in sales, market access, patient services, pharmacy operations, within thepharmaceutical, biotech, or medical device industry.
• 5+ years in Market Access, Pharmacy Strategy, HUB Operations, or Commercial Excellence within the life sciences or MedTech industries.
• 5+ years of experience negotiating or overseeing commercial agreements, partnership agreements, complex software and services agreements with vendors, and other agreements with strategic significance and/or high visibility.
• Experience with technical solutions such as deploying software, managing integrations, and automating processes to achieve efficiency, strengthen collaboration, and foster a mutual sense of accountability across the contracting team.
• Experience partnering with Finance to forecast SG&A, Gross to Net and OPEX.
• Demonstrated success building or scaling a pharmacy channel or HUB model.
• Deep understanding of pharmacy benefit design, payer dynamics, and affordability levers.
• Experience within the diabetes care ecosystem: CGMs, insulin pumps, digital therapeutics, and reimbursement pathways.
• Familiarity with evolving payer landscapes, pricing pressures, and provider adoption barriers in diabetes treatment.
• Strong executive presence and ability to influence C-suite internal and external stakeholders.
• Strong project management and process improvement skills (Six Sigma, Lean, Agile preferred).

WHEN & WHERE YOU'LL WORK:

Remote: This position is fully remote and open to candidates within the United States. Equipment for the role will be provided and training will occur virtually.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $185,000 - $241,000 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts. You'll also receive 11 paid holidays per year, unlimited PTO and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan. Learn more about Tandem's benefits here!

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

WHY YOU'LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share!

APPLICATION DEADLINE:
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

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