Banquet Sous Chef - Hilton Phoenix Resort at the Peak

ESSENTIAL JOB FUNCTIONS:

• Create and Maintain recipe file
• Pass on suggestions, new ideas, BEO challenges and solutions to the Director of Sales, Director of Banquets and Catering Service Managers. Analyze Banquet Event Orders, assist in planning and coordinating the functions with the Catering staff to ensure the events meet/exceed customer expectations.
• Meet with perspective clients to demonstrate food product and discuss banquet event.
• Oversee all food preparation, presentation and service for all functions Ensures all food products are prepared and served within the Crescent Hotels and Resorts and Hilton Brand Standards and specifications.
• Purchase all food and other products necessary for all banquet events, using Avendra approved suppliers.
• Manage the daily production of food for all the catered events; control food and labor costs, ensure preparation, plating and presentation standards are maintained, the appropriate quantity of food is prepared and safety standards and regulations are followed to provide top quality food.
• Supervise of the Banquet Kitchen Team Members; prepare daily and biweekly payroll; weekly schedules; train, develop, empower, resolve problems, provide open communication and recommend discipline as appropriate.
• Monitor and control the maintenance/sanitation of the kitchen and equipment to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations.
• Assist in the creation and planning of menus and implement changes to continue to attract business.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
• Conduct monthly staff meetings which include review standards, hotel and departmental procedures and operating procedures
• Work in and/ or supervise restaurant outlets as needed
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Create and determine costs for menus.
• Participate in all public relations and promotional events.
• Assist Executive Chef in estimating annual food budget
• Monitor outlets as needed during peak periods to oversee production flow and presentation
• Maintain vacation schedule for proper staffing
• Report any equipment in need of repair or replacement to Property Operations
• Perform other duties as requested, such as VIP parties, menu tastings and staff meetings

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to work in confined area continuously
• Ability to read, write and speak English.
• Fingers and hand dexterity.
• Ability to lift up to 80lbs
• Ability to effectively manage a large department.

QUALIFICATION STANDARDS

EXPERIENCE

• 4 - 5 years Kitchen Management as an Executive Sous Chef, Banquet Chef or Executive Chef in a Resort setting preferred
• Hospitality experience preferred

LICENSES OR CERTIFICATES

• Ability to obtain required government licenses or certifications

REQUIRED SKILLS AND ABILITIES:

Requires thorough knowledge of the catering and food profession in order to perform non-repetitive analytical work. Requires knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to stand, walk and continuously perform in the Banquet Kitchen. Ability to lift and carry up to 50lbs. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.