Customer Service Representative

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Schedule: Monday-Friday, 8 am to 4:30 pm

Starting wage is $20.00/HR.

• Full Benefits: Medical, Dental, Vision, Life, Disability, FSA
• Paid holidays off & Generous PTO.
• 401(k) with company match
• Opportunities for career growth within a stable, nationwide company
• A culture built on teamwork, respect, and integrity

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CULTURE: It's a Great place to work! We work in an environment where empowered, self directed All-stars know what they do is important.

INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.

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DUTIES AND RESPONSIBILITIES:

• Answers high volume incoming calls from customers.
• Responds to voicemail & email inquiries from customers.
• Provides information to the public regarding company services and rates.
• Receives cash and electronic payments from customers.
• Work in conjunction with other departments to resolve customer disputes.
• Communicate with customers and complete orders such as starting, stopping, or changing service.
• Accurately record & document communications with customers.
• Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers;
• Determine charges for service requested, take payments, prepare change, and manage the cash till.
• Effectively navigate company specific computer operational systems.
• Welcome and help walk-in customers at the front desk
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Work in a fast-paced environment while maintaining high levels of detail.
• Various office tasks in other areas as needed.
• You should be able to start tasks on your own, work well by yourself and with others.

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MINIMUM JOB REQUIREMENTS:

• 2 years of Customer Service experience in a high call volume atmosphere.
• Arithmetic skill needed to calculate rate adjustments for discounted or partial service.
• Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
• Experience with MS Word, Excel, Email, Typing, and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

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WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work environment is an In-Office a call center. (Not Remote) Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
• Also, long periods spent sitting, typing, or looking at a computer screen are very common.

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****If applying through Indeed or other third party site:

To be considered for any of our current openings you must complete an application directly through our website at: www.wasteconnections.com

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Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.