Scope and Responsibilities: Essential duties include, but are not limited to the following: * Proactively attains a safe and healthy work environment for all employees. * Reviews each machine acknowledgement, identifies open ER's, accessories, and expedites as required * Research's power, air and all other technical aspects of each machine to be installed and prepares preinstall customer checklist and associated documents * Organizes customer pre- installation meeting and ensures resulting action list is completed by all stakeholders * Distributes preinstall checklist and obtains customer confirmation & sign back. * Tracks machine & option completion and any department 9 deliverables * Coordinates with KY Traffic, customer, freight company, rigger, service team leader & applications * The ability to maintain a high degree of customer satisfaction and adhere to our service management principles. * Utilizes excellent call center / customer relationship skillset. * Proactively determines the need for specialty tools, lifting equipment, personnel lifts etc. and ensures these items are available when Field Service Technicians arrive on site * In some regions this position may be combined with other roles such as Technology Center facilities administrator Education/Certification:
- 2 Year Technical Degree or equivalent experience is a plus
Skills:
- Project Management / high activity scheduling experience
- Customer relations experience
- Ability to multitask
- Excellent communication skills.
EOE, including disability/vets
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Mazak Corporation
Dec 18, 2025