New

Condition Monitoring Advisor

Thompson Machinery
dental insurance, life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, Tennessee, La Vergne
Dec 17, 2025
Condition Monitoring Advisor ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL DO The Condition Monitoring Advisor is a Level 1 Analyst in the Condition Monitoring department and is responsible for analyzing condition monitoring data regarding fault codes and for making appropriate heavy equipment maintenance, component replacement, and application and repair recommendations. These recommendations help customers lower owning and operating costs, improve availability, and reduce warranty costs. The Advisor will utilize and analyze condition monitoring data from sources including S-O-S, inspections, electronic data, and equipment history. The Advisor will be skilled at numbers and data, with a strong ability to analyze information. RESPONSIBILITIES Monitor S-O-S and incoming inspections for issues Provide equipment recommendations and service/ repair options to customers derived from condition monitoring data. Provide emergency condition monitoring recommendations to the customer. Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data and equipment management information (e.g., component replacement projections, life cycle position). Use the Dealer's business system to extract customer and equipment history. Provide information for condition monitoring lead tracking and resolution. Prepare written reports and recommendations as required by the dealership. Communicate verbal recommendations as required by the dealership. WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. Basic Qualifications: College or technical degree preferred. Knowledge of Cat Heavy Machinery preferred Experience in a customer-facing dealership position in a similar role (e.g., PSSR, MRS, ISR) is desired. Technical English language skills required. Ability to write routine reports and effective correspondence. Ability to speak effectively before groups of customers or employees of the organization. Able to understand the basic dynamics of equipment operation and design. Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS). WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors. The Basics Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) What Sets Us Apart Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs *Thompson Machinery offers competitive salaries and a complete benefits package.* Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled. Apply Now Listing is current as of Dec 17, 2025 10:44 AM