Customer Enrichment Project Lead (Hybrid)

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

We have a job opening and exciting opportunities for a full-time Customer Enrichment Project Lead in our Tiffin, OH or Andersonville, TN or Earth City, MO location. The primary role of an Customer Enrichment Project Lead is to manage and oversee any projects/issues as needed by customers, Account Managers, Sales Directors, Vice Presidents and Business Development Directors assigned in their specific region. This position will primarily involve "inside" support but may also require occasional face-to-face meetings with Concordance customers individually or in conjunction with field sales staff. Project Leads learn and utilize skills essential for customer success, Concordance operational performance, and sales retention and growth; therefore, the role provides growth opportunity within these and other functional areas.

Essential Functions:

Responsibilities include managing the different needs of stakeholders connected to their specific assigned region or market (sales staff, customers, other internal functional areas). This person will need to work hand-in-hand with their assigned Account Managers and Directors to help Concordance achieve its core business and customer service goals, including customer profitability (i.e. managing the product mix and charging what we deserve) and providing the highest level of customer satisfaction. Besides completing these tasks listed below for their assigned region/sales staff/market, each Project Lead will also work as part of team helping all regions achieve their goals.

• Develop relationships and excellent lines of communication with all supporting Concordance functional areas/departments such as Sales, Customer Service, Contracts, Purchasing and Operations, as needed to complete a project and/or resolve an issue.
• Attend meetings with sales counterparts and other internal partners via conference calls or in person.
• Develop and maintain detailed project documents, including but not limited to project charters, project plans, monitoring and controlling documents, risk management plans, gantt charts, and work breakdown structures.
• Compile, customize, and analyze Quarterly Business Reviews (QBRs) for customers in assigned region, providing recommendations to sales counterparts in preparation for customer meetings.
• Complete detailed analysis of backorder reports providing accurate ETA's and explanation for backordered items when necessary.
• Manage and customize inventory reporting (slow moving/dead stock) as it relates to the customers located in your assigned region. This includes ensuring any buyout inventory is purchased and all relevant fees are collected.
• Manage product mix for the customers within your assigned region so as to move towards Dyad/our preferred labels and our Preferred Providers.
• Serve as project lead for new customer conversions in assigned region as well as product line conversions that may take place for current customers. This includes creating and maintaining all relevant project documentation and effectively engaging with stakeholders.
• Serve as project lead for all customer de-implementations in assigned region. This includes creating and maintaining all relevant project documentation and effectively engaging with stakeholders.
• Attend customer meetings (on-site at Concordance facility or at customer location) and trade shows as necessary
• Manage various aspects of the territory business including sales, mix, expense reduction and pricing in collaboration with Sales counterparts.
• Equipment quotes and bids.
• Collaborate with Contracts and Accounts Receivable Departments to review and correct pricing discrepancies/issues within assigned region.
• Other duties as assigned.

What You will Need to be Successful:

• High school diploma or equivalent required. Associate's Degree or higher in Business or equivalent combination of education and experience.
• Minimum of 3 years of experience in Customer Service / Inside Sales / Supporting role in similar business environment.
• Project management experience is strongly desired.
• Ability to effectively build relationships at all levels of the organization.
• Ability to work independently and as a member of a team.
• Excellent leadership and project management skills.
• Strong organizational skills and an attention to detail.
• Strong analytical background.
• Microsoft Office (Excel, Word, Outlook, PowerPoint) knowledge required.
• Demonstrated excellent presentation, verbal and written communication skills; and ability to speak in front of large groups.
• Thorough understanding of the principles of supply chain and how Concordance's general business/framework operates.
• With the possibility of a work from home hybrid model (in office part of the week and remote part of the week).
• Successfully pass a pre-employment (post offer) background check and drug screening.

Work Location:

• This role is located in Tiffin, OH or Andersonville, TN or Earth City, MO.