RECORD RELEASE CLERK - Green Bay, WI

This position is full-time, 40-hours per week. Full-time benefit eligible.

Record Release Clerk

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary
The primary purpose of this position is to be responsible for recording all incoming and outgoing medical record requests, obtaining appropriate record release authorizations, reproducing legally requested medical information, and forwarding the medical information to the requesting parties. In addition this position requires assisting and supporting the record release supervisor with monitoring reports, performing audits, and other duties upon request. This position handles all of the above for all of the Prevea locations. -Receives incoming requests, including opening mail and answering telephone inquiries. -Date stamp all requests and highlight any pertinent information. -Validate requests and authorizations for release of medical information according to established policies and procedures. -Enters requests into record release program and documents pertinent information. -Performs quality checks on all work to assure the accuracy of the request and correct invoicing if applicable. -Provides excellent customer service by being helpful and respectful at all times and by being proactive to any concerns. -Works with confidential information in a conscientious manner while releasing medical information efficiently and correctly. -Requests patient paper charts, when necessary, to complete the release of information and copy medical records accurately according to the request. -Weighs individual parcels on postage meter for correct amount of postage, when applicable, and mails out requests. -Fax information when necessary. -Assists record release supervisor with audits -Assists record release supervisor with monitoring reports -Assists record release supervisor with other duties as needed and assigned. -Maintains patient confidentiality and standards of ethics with all health record information. -Demonstrates excellent oral and written communication skills. -Demonstrates the ability to interact with a variety of customers using professionalism and tact at all times. -Maintains all office equipment, with assistance from the help desk or supplier, to be in excellent working condition. -Ability to collect credit card payments, if necessary. -Carries out job duties in accordance with policies and procedures of Prevea Health, HIPAA, State and Federal regulations. -Works independently within the scope of their position. -Maintains an orderly work area insuring that all records and paper work are secured prior to leaving the area. -Maintains a professional, clean personal appearance and observes the department's dress code. -Willingly accepts assignments and is available to take on additional duties as needed. -Demonstrates punctuality, effective time management, and maintains a high standard of attendance. -Audits, billing, accept payments, file requests for paper work

Education Qualifications

• High School Diploma and/or GED or equivalent. Required
• Training and continuing education with regard to Wisconsin statutes dealing with the confidentiality of medical information and the release of medical documents. Required
• HIPAA training. Required

Experience Qualifications

• Prior experience in a medical office or medical record department Required

Skills and Abilities

• Computer experience
• Excellent organizational skills a must
• Must type 35 wpm
• Must be able to multitask
• Must be able to learn new equipment and processes
• Must be able to use fax machine, copier and multi-line telephone
• Must have proven customer service satisfaction skills
• Must be a team player

Physical Demands

• Sit - Constantly
• Stand - Occasionally
• Walk - Occasionally
• Climb (Stairs/Ladders) - Rarely
• Bend (Neck) - Constantly
• Gross Manipulation (Hands/Arms) - Occasionally
• Squat - Rarely
• Twist/Turn (Neck) - Frequently
• Twist/Turn(Waist) - Occasionally
• Lift/Carry 0-10 lbs. - Frequently
• Lift/Carry 11-25 lbs. - Occasionally
• Lift/Carry 26-35 lbs. - Rarely
• Reach (Above shoulder level) - Rarely
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

• Noise - Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/30 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/30 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify