Business Analyst - Payments & Card Services

We are seeking a Business Analyst - Payments & Card Services to provide analytical, operational, and strategic support across our Credit, Debit, and ATM business lines. This role is designed for a strong analyst who will develop into a subject matter expert (SME) in card issuing and payments over time, while immediately contributing data-driven insights to optimize debit and ATM programs.

The ideal candidate will partner closely with branches, management, operations, and external vendors to enhance performance, ensure compliance, and support business initiatives. This role supports the full lifecycle of Credit, Debit, and ATM programs through data analysis, performance reporting, and adherence to risk and operational standards. Acting as a key liaison between business stakeholders and vendors, the analyst will translate data into actionable insights that inform decision-making and advance strategic initiatives.

Key Responsibilities

Credit - Agent Issuer Support

• Support agent issuer programs and high-value client segments, with the expectation of developing SME-level expertise over time.
• Serve as a point of contact for branches, management, and vendors, escalating issues as appropriate.
• Assist with risk, compliance, and sales integrity initiatives.
• Validate, track, and support approval of invoices; assist with budget and revenue tracking.
• Produce and maintain business line performance reporting.
• Support data requirements for BI reporting, direct mail suppression, client opt-out processes, and analytics.
• Maintain SharePoint content and assist with GL/DDA reconciliations.
• Partner with internal teams and vendors to support marketing and product initiatives.

Debit & ATM Analytics

• Prepare monthly and quarterly dashboards and trend analyses.
• Validate, track, and support approval of vendor invoices.
• Collaborate with product and operations teams to identify opportunities to improve program performance and efficiency.

Additional Responsibilities

• Identify opportunities to streamline operations and improve business processes through data and analysis.
• Provide insights and recommendations to senior management based on analytical findings.
• Support ad hoc reporting, analysis, and project-based initiatives as needed.

Qualifications

• Bachelor's degree in finance, Business, or a related field.
• 3+ years of experience in banking, payments, analytics, or a related financial services role preferred.
• Strong analytical, problem-solving, and reporting skills.
• Proficiency in Excel and BI/reporting tools; experience working with data management systems.
• Exposure to credit, debit, or ATM operations preferred
• Strong communication and collaboration skills; ability to work effectively with cross-functional teams and vendors.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.