Parts Sales & Solutions CSR

Job Description:

Join our team at Terex Advance and embark on an exciting opportunity as we seek a skilled and dedicated Parts Sales & Solutions Customer Service Representative to contribute to the Advance Team.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

Parts Sales & Solutions CSR Responsibilities:

• Collect customer contact information/inquiry and enter into CRM (customer relationship management database)

• Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation

• Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.

• Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)

• Respond to sales inquiries and requests for quotation in an accurate and timely manner.

• Identify, address and escalate issues

• Performs other duties as assigned that support the overall objective of the position

Basic Qualifications

• High School Diploma / GED

• Two years customer service or salesexperience

Preferred Qualifications

• Call Center experience

• Excellent verbal and written communication skills

• Ability to handle stressful situations in positive, tactful manner.

• Ability to relate to a wide variety of people in a professional and diplomatic manner

• Oracle ERP & Salesforce CRM experience helpful

• Heavy Truck knowledge helpful

• Order Entry IFS System

• College diploma orparts sales experience

• Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel an asset.

Hourly Wage Range: $27-30/hour

Why Join Us
* We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
* Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
* Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
* We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
* We are committed to helping team members reach their full potential.
* Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.
* We offer competitive salaries, Team Member bonus programs, private healthcare, life assurance, LinkedIn Learning, 401k match up to 5% and many more additional benefits.
* For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. [Please amend this to suit your location]

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles-including fire, ambulance, and recreational vehicles-alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visitwww.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.