Director, Online Services

UCF Online:

A leader in online education, UCF understands that online learning requires a different approach to helping students stay engaged and succeed. Ranked as a Top 10 online program by U.S. News & World Report, UCF believes everyone deserves the opportunity to pursue their dreams.

The Opportunity:

UCF Online seeks applications for a Director, Online Services. The Director, Online Services plays a critical role in driving the operational success and strategic growth of UCF's online education programs. This position requires a highly organized, results-oriented leader with expertise in budgeting, project management, CRM strategies, compliance, and collaborative support with marketing and other essential functions. The Director will oversee day-to-day operations, manage resources, and ensure alignment with UCF's strategic goals.

We are seeking a proactive, solutions-oriented leader who is passionate about enhancing the quality of online education and driving the operational success of UCF Online.

Responsibilities:

• Budgeting & Financial Oversight: Develop and manage budgets, track expenditures, forecast financial needs, and provide financial analysis to leadership.

• Strategic Forecasting & Planning: Use data-driven insights to identify growth opportunities, predict trends, and support long-term resource allocation and market positioning.

• Project & Program Management: Lead multiple projects and programs, ensuring timely delivery within scope and budget, while improving operational efficiency and student experience.

• Academic Coordination: Collaborate with academic departments on online program development, onboarding procedures, and curricular decisions for online delivery.

• Marketing & Communications Support: Partner with marketing teams to align recruitment campaigns with enrollment goals and analyze outreach effectiveness.

• Reporting & Analytics: Create and manage reports on KPIs, enrollment, and financial metrics; provide actionable insights to leadership.

• CRM Strategy Oversight: Direct CRM system development and optimization for student recruitment, engagement, and retention; analyze data for improved outcomes.

• Regulatory Compliance & Operational Leadership: Ensure compliance with state and federal regulations, manage audits, and implement best practices to enhance program quality and student experience.

Minimum Qualifications:

Bachelor's or Master's degree and 8+ years of relevant experience, including 3+ years of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 6+ years of experience in higher education administration, online program management, or operations management.

• Demonstrated experience in project and program management, with experience leading cross-functional teams.

• Expertise in CRM systems, particularly Salesforce, including data analysis and strategy development.

• Knowledge of state and federal regulatory requirements relevant to online higher education.

• Experience in higher education marketing or student recruitment.

• Familiarity with data visualization and reporting tools (e.g., Tableau, Power BI).

• Strong understanding of student lifecycle management and online education trends.

• Certification in project management (e.g., PMP) is a plus.

• Excellent communication, leadership, and analytical skills.

• Ability to work collaboratively in a fast-paced, dynamic environment.

Special Instructions to the Applicants:

The anticipated salary range for this position is $120,000-$150,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.