Assistant Director, Housing Compliance

Role: Assistant Director, Housing Compliance

Reports to: Director, Compliance & Evaluation

Program: 9007-Quality Assurance & Comp

Department: Compliance

Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013

Setting: Not 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The People Concern is funded through the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.

As part of the Compliance and Evaluation Department, the ideal candidate will develop and implement plans to streamline compliance review and streamline contract monitoring and outcome tracking to support staff at all levels of the Housing Department. The Assistant Director, Housing Compliance, is responsible for data, administrative, and compliance oversite for all housing ICMS teams. This includes working in collaboration with leadership within the housing department to put systems in place to effectively track and review data quality within CHAMP, analysis CHAMP reports and ensure that ICMS Program Managers are working with ICMS staff to input all required data, oversee documentation standards and the training of new ICMS staff so they are in compliance with DHS contract obligations, and provide administrative guidance regarding new standards as they are implemented by DHS, ensuring funder requirements are met.

This position will work alongside Compliance and Evaluation leadership to support a cohesive reporting, evaluation and outcome monitoring program that will build on a culture of continuous quality improvements focusing on systems and process improvement to maximize services and outcomes for clients.

Job Description Essential Duties and Responsibilities:

• Complete on-going audits of electronic databases and chart reviews to ensure that housing department leaders are aware that documentation, charting, and data collection for program clients is complete, timely, and accurate.
• Collaborates with Director, Compliance & Evaluation, Compliance & Evaluation Team, and Housing leadership to support housing compliance efforts across the agency that reinforces the importance of data to maintain process efficiency and service delivery.
• Engage as a key Compliance and Evaluation team member and partner to identify actionable insights and trends within the data. Serve as a key team member and partner in analyzing compliance data to identify actional steps to improve processes.
• Lead compliance efforts by reviewing and staying current on the DHS Implementation Handbook, Program Guide and Invoicing Guide, and as DHS makes changes, ensure that TPC is in compliance with Statement of Work expectations.
• In partnership with Housing Department Leadership, create and/or maintain internal Implementation Plans and Quality Assurance plans that reflect contract requirements; submit to DHS.
• Review weekly and monthly reports received by DHS staff analysts and direct ICMS Program Management and Case Management staff regarding corrections indicated.
• Analyze DHS reports to confirm service expectations are documented accurately by program staff in order to prevent disallowed costs. Utilize patterns in compliance concerns to develop needed trainings or to identify staff performance issues that need to be addressed.
• Review electronic documentation and associated reports for program trends to ensure quality assurance conversations occur with housing program leadership and staff around successes and challenges.
• Partner with Housing Leadership to oversee the process to ensure that all Housing Directors, Assistant Directors, and Program Management staff are adequately trained on navigating the data expectations.
• In coordination with the Housing Directors, review monthly invoices for new and existing slots on all contacts for completeness. Work with Leadership to submit any change requests to DHS or other funding sources, accordingly.
• Ensure systems are in place to review CHAMP rosters to confirm all clients represented in the organization chart required by DHS are checked into projects in corresponding electronic databases and facilitate requests for any new reverse referrals or exits needed.
• Perform other duties, as assigned.

Job Description Qualifications:

• Bachelor's degree and two years of full-time experience working with people experiencing homelessness, preferably those living with mental illness and/or substance addictions.
• Experience with CHAMP and HMIS databases.
• Minimum of two (2) years working with data management
• Two years of leaderships experience supervising staff required.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.

Job Description Preferred Qualifications:

• Knowledge of ICMS Scope of Work and program standard CHAMP preferred.
• Experience facilitating training, preferred.

Job Description Work Environment:

• Field (may need to travel to other agency sites/offices) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.