About The Role
Summary We are seeking an experienced nCino and Salesforce Administrator to join our Business Application Support team. This position will be responsible for the administration, support, and maintenance of the nCino and Salesforce platforms. The successful candidate will work closely with cross-functional teams to ensure smooth daily operations, support system capabilities, assist with releases and vendor upgrades, and enhance platform performance. Additionally, the role will involve supporting end users, performing scheduled system maintenance, maintaining third-party applications and services integration, managing platform releases, and collaborating with the development team to implement system improvements. The primary responsibility of this role will be managing the nCino Commercial Lending Application. You will lead multiple initiatives simultaneously, ensuring projects are completed successfully and meet audit standards. As a senior administrator, you will guide less experienced team members to ensure they adhere to GBCI standards. You will also maintain up-to-date technical documentation and ensure testing is completed at all levels for new systems, releases, enhancements, and break/fix solutions. In this role, you will work in cross-functional teams, providing technical and analytical support for both new and current production systems. As a representative of the IT Department, you will interact with all levels of bank groups and management. Therefore, professionalism and diplomacy are essential for building trust and ensuring the success of the position. The ideal candidate will bring strong leadership, problem-solving skills, and the ability to manage complex technical projects, ensuring both nCino and Salesforce platforms support the bank's strategic goals and operations. This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $46.08 + /per hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY: Wenatchee, WA range $53.11-$79.67 an hour. Spokane, WA range $52.63-$78.94 an hour. Duties & Responsibilities
- Responsible for the administration, user access and support, and related maintenance nCino and Salesforce platforms. Develop strategies for improved system support; solutions performance; support development team in delivery of new functionality and implementation. Address system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.
- Responsible for coordinating and participating in new platform software products and releases that impact the organization's business services and operations. This includes active participation and coordination with the Development, Quality Assurance, and functional teams to ensure seamless updates, releases, and new feature implementations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production.
- Responsible for coordinating and participating in new platform software products and releases that impact the organization's business services and operations. This includes active participation and coordination with the Development, Quality Assurance, and functional teams to ensure seamless updates, releases, and new feature implementations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production.
- Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems
- Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Develop reports and dashboards as needed. Coordinate with groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided.
- Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
- Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.
About You
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
Education |
Required/Preferred |
Education Level |
Description |
Required |
Bachelor's Degree |
Information Systems, Information Technology, Computer Science, or related field. |
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Experience |
Required/Preferred |
Experience Level |
Description |
Required |
7 years |
Increasingly responsible professional work experience in computer science, information systems, information technology or related field. Provides advanced support to technology team with various nCino related projects and task. |
Required |
7 years |
Hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems. |
Required |
7 years |
Lead administration on application designated as a specialty application such as nCino, Salesforce, and others determined by IT management. |
Required |
Advanced Experience |
End user support, and other industry-standard techniques and practices. Microsoft Windows operating system experience and Office applications. Providing both on and after hours software support by completing small scale and system-wide software upgrades and installations. |
Required |
Knowledge Of |
Use of modeling tools, such as Visio, Citrix Client. |
Preferred |
Knowledge Of |
Banking industry. |
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Would an equivalent combination of relevant education and work experience be considered?: Yes |
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License/Certification |
Required/Preferred |
License/Certification |
Description |
Preferred |
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nCino and Salesforce certifications. |
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Required Skills and Abilities |
* Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy. |
* Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization. |
* In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. |
* Ability to present ideas in user-friendly language. |
* Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization. |
* Ability to serve as a backup for other staff members in a mutually supportive teamwork environment. |
* Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills. |
* Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision. |
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Additional Requirements |
Travel |
Up to 15% travel required: (e.g. 3.5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing. |
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Working Conditions |
Environment: Indoors, a climate-controlled shared work area. |
Noise Level: Moderate noise; not extreme or excessive; within reasonable limits. |
Lifting: Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. |
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Vision |
Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. |
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Physical Activities |
Frequency |
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. |
Infrequent - rare. |
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. |
Infrequent - rare. |
Crawling: Moving about on hands and knees or hands and feet. |
Infrequent - rare. |
Crouching: Bending the body downward and forward by bending leg and spine. |
Infrequent - rare. |
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. |
Occasional - now and then. |
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. |
Daily. |
Grasping: Applying pressure to an object with the fingers and palm. |
Occasional - now and then. |
Kneeling: Bending legs at knee to come to a rest on knee or knees. |
Occasional - now and then. |
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. |
Occasional - now and then. |
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. |
Occasional - now and then. |
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. |
Occasional - now and then. |
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. |
Daily. |
Stooping: Bending body downward and forward by bending spine at the waist. |
Infrequent - rare. |
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What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out! We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.
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Glacier Bancorp
life insurance, paid time off, paid holidays, 401(k)
Nov 20, 2025