Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
Nov 20, 2025
We are hiring for Customer Service Representative! We are seeking a dedicated and service-oriented Customer Service Representative to join our team. This role is ideal for individuals who excel at problem-solving and enjoy assisting others. As the first point of contact for our customers, you will handle billing inquiries, process payments, support portal access and navigation, and respond to general questions with professionalism and efficiency. Key Responsibilities * Respond to customer inquiries via phone, email, and chat regarding billing, payments, portal navigation, and general concerns * Deliver accurate information and exceptional service in a fast-paced, high-volume contact center environment * Take ownership of customer requests and resolve issues efficiently and professionally * Analyze information to make informed decisions and provide effective solutions * Perform basic mathematical calculations to support customer inquiries * Navigate multiple system applications to research and resolve customer concerns * Maintain productivity, service quality, and compliance with corporate policies and regulatory standards (SOX, PCI) * Complete assigned tasks and projects as needed * Availability to work overtime when required Required Skills and Qualifications * Strong verbal and written communication skills with a customer-first mindset * Ability to make quick, sound decisions in a dynamic contact center environment * Proficiency in computer applications including Microsoft 365 (Excel, Word, Outlook, Teams) * Skilled in multi-monitor usage and multitasking across systems * Demonstrated professionalism, reliability, and personal accountability * Capacity to manage competing demands and perform under pressure Education and Experience * High school diploma or equivalent required; college degree or current enrollment is a plus * 1-2 years of customer service experience preferred * Prior experience in a high-volume contact center is advantageous Job Type & Location This is a Contract to Hire position based out of O Fallon, MO. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in O Fallon,MO. Application Deadline This position is anticipated to close on Nov 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.