Patient Service Agent - Primary Care Call Center

Mercy
paid time off
United States, Oklahoma, Oklahoma City
3705 West Memorial Road (Show on map)
Nov 18, 2025
Find your calling at Mercy! Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette. Position Details: Minimum Required Qualifications Education: High School Diploma or Equivalent Experience: Customer Service experience Certification/Registration: Other Skills and Knowledge: Basic computer skills, Data Entry Preferred Qualifications Experience: Previous healthcare experience, particularly using EPIC. Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm Physical Requirements: * Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis. * Position requires prolonged standing and walking during each shift. * Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.