New

Patient Services Representative - Pediatric ENT

Mercy
parental leave, paid time off, tuition reimbursement, 401(k)
United States, Missouri, St. Louis
621 South New Ballas Road (Show on map)
Nov 18, 2025
Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details: Patient Service Representative Outpatient Pediatric ENT Mercy Hospital St. Louis Clinic Towers 621 S New Ballas Road Full Time Days Monday - Friday Overview: The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. Qualifications: Patient Service Representative Education: High school diploma or equivalent Experience Preferred: One year of applicable medical office experience. New hire must attend Clinic Core Front Desk Training through Clinical Education. All new hires are hired into this role. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with employer match Paid PTO for volunteering Competitive salary Future career growth Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.