Advanced Patient Services Specialist

Qualifications:

• Education: High school diploma or equivalent.
• Skills, Knowledge Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology. Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification. Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Ability to prioritize work and handle a variety of tasks simultaneously. Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.
• Preferred Experience: 2 years combined experience in prior authorization and scheduling.
• Preferred Skills, Knowledge Abilities: Knowledge of and experience using an Epic RC/EMR system is preferred.
• Physical Requirements: Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis. Position requires prolonged standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.