Workplace Experience Ambassador

JLL
parental leave, paid time off, 401(k)
United States, Missouri, O'Fallon
Nov 18, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Ambassador - JLL What this job involves: As a Workplace Experience Ambassador at JLL, you will deliver exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment while implementing the experience program at the client's site. You'll increase the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing your individual personal and professional skills through meaningful client interactions. What your day-to-day will look like: Primary Responsibilities: * Serve as initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services * Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions * Positively impact the care and comfort of client employees and guests through exceptional service delivery Front Desk Responsibilities: * Enthusiastically welcome guests while anticipating their needs and assisting with arrivals, departures, and office orientations * Engage visitors and employees in manner that makes them feel warmly welcomed and assisted in helpful and timely fashion * Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions * Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards * Execute badging process for employees, visitors, and third-party providers with accuracy and efficiency Ensuring Exceptional Service: * Build meaningful lasting relationships with client employees and guests through consistent engagement * Maintain visible engagement and workplace presence, spending minimum two hours daily welcoming employees at reception or entrances * Walk floors to ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained * Receive and respond to all requests or issues within one day, including personal follow-up to ensure satisfaction * Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements * Work with key account and client stakeholders to organize, host, and operationalize engagement events * Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions Required Qualifications: * High School diploma or GED required * Minimum 2-3 years experience in hospitality management * Ability to work with clients at all levels of organization * Strong vendor management experience * Excellent communication and listening skills * Initiative, responsibility, flexibility, and leadership capabilities * Strong analytical skills for service performance assessment * Proficiency in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook Preferred Qualifications: * Experience implementing experience programs in corporate environments * Background in continuous improvement and innovation initiatives * Knowledge of business intelligence tools and best practices development * Understanding of service level agreements and performance metrics * Experience with event coordination and administrative support Location: Onsite - O'Fallon, MO Estimated compensation for this position: 51,000.00 - 51,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -O'Fallon, MO If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.