Senior Application Administrator

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

• Essential Functions

  • Maintain application functionality including:

    • Advising on the application security model

    • System and Security Patches, Version Upgrades, Backups, and Disaster recovery process

    • Work closely with the Office of Audits and Analysis to ensure appropriate controls and audit logs are in place, such as

      • Investigating for actual or potential security breaches

      • Ensuring that all identified breaches in security are promptly investigated

      • Implementing system changes required to maintain security

      • Ensuring security records are accurate and that requests for support are dealt with according to set standards and procedures

    • Handles confidential and/or privileged information using discretion and judgment

    • Application Change Control based on business needs

      • Plan, coordinate, configure, test, and communicate changes, upgrades/maintenance schedules, and new services with clients, ensuring business operations will operate correctly in current and future environments

      • Scripting (if applicable)

      • Develop test plans to verify logic

    • Ensure proper functionality of integrations

    • Ensuring that requests for support are dealt with according to SLA

    • Prioritize, Investigate, Diagnose, and Resolve user issues and incidents

      • Troubleshoot and/or escalate application issues or defects to vendors

      • Implementation of agreed remedies and preventative measures to facilitate recovery

      • Monitor, Identify, and Analyze patterns, trends, and issues

      • Update product and processes as needed

    • Maintain system documentation

      • Knowledgebase Articles

      • Root Cause Analysis

      • Support Ticket Requests

      • Change Logs

      • User Management

      • Coordinate contract renewals, quotes, and invoices of equipment, software, and licensing.

    • Contribute to the development of strategies, policies, standards, procedures, and tools

  • Elicit, document, and distribute client feedback on our products and services to interested stakeholders within TSTC

  • Deliver training, documentation, and process improvement for the Customer Support team

  • Participate in cross-functional team meetings and represent Support throughout the product release planning phases

  • Communicate and partner with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutions.

  • Partners with cross-functional teams across IT to effectively resolve issues.

  • May require availability outside of normal working hours.

  • Understand the business function and workflows of each application.

  • May provide escalation support and mentoring to Application Administrator personnel.

  • Other duties as assigned.

• Education/Experience/Skills/Knowledge

  • Associate degree in Information Technology required

  • Bachelor's degree in Computer Science or Information Technology preferred

  • Minimum of 4 - 6 years related experience

  • Extensive experience as an Application Administrator or in a similar leadership role.

  • Demonstrated leadership experience in a team environment

  • Ability to communicate effectively with co-workers and clients verbally and through written communication

  • Excellent time management skills

  • Ability to multi-task many requests in an organized and timely manner

  • Must be able to balance and prioritize requests from multiple people

  • Organizational awareness and the ability to navigate through formal and informal structures

  • Excellent problem-solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.

  • Outstanding attention to detail with superior time and project management skills

  • Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.

  • Working knowledge of Microsoft SQL server and applications based on this architecture.

  • Working Knowledge of SQL programming language - recommended

  • Experience with scripting languages and automation tools (e.g., PowerShell, Python).

  • Skilled in SQL Query Development for Oracle and MySQL databases.

  • Working knowledge of Active Directory structure and Group Policies.

  • Experience with software product development using one or more of the following languages - Linux OS, HTML, C++, Java a plus

  • CompTIA, A+, Network+, Server+, or ITIL Foundations a plus

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.