Financial Counselor

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Financial Counselor serves as a link between our patients and their funding options. The Financial Counselor is responsible for meeting with patients/guarantors who require assistance in seeking options for meeting their financial responsibility for payment of their hospital bills, including but not limited to; Community Financial Assistance, Disability, COBRA, Medicaid and Marketplace plans. The Financial Counselor is responsible for a broad spectrum of duties, beginning with initial patient contact, via the pre-admit/pre-registration functions and ending with the control and maintenance of the patient's account until discharge. Within this range, the Financial Counselor is responsible for determining the financial status of the patient during the financial counseling process.

Essential Job Responsibilities

• Performs activities related to multiple patient types (Inpatient, Outpatient), distribution of patient information, and support coverage of other departmental roles.
• Frequent communications will occur with patients/family members/guarantors, 3rd party payers, local/governmental agencies, attorneys, employers and physicians/office staff. Internal contacts include, but are not limited to the PFS Inpatient Representatives, OP Benefit Specialists, IP/OP Utilization Review, and Care Management staff.
• Conducts patient financial interviews to assist with the resolution of the patient's account, and to ensure compliance with hospital financial resolution policies.
• Recognizes and assists patients with Community Financial Assistance (CFA) applications as needed and completes charity processing for assigned patients
• Assist patients with Medicaid paperwork, submission of Medicaid application and follow up
• Follow up on all patients with pending Medicaid
• Identify and assist patients for potential PIP and liability claims, obtain police reports as necessary
• Identify and assist patients with completion of Michigan Assigned Claims Plan (MACP) application and follow up on submitted MACP applications
• Issue termination of benefits, pending, or final denial letters for inpatient rehabilitation, advise patients of financial responsibility
• Track patients admitted with COBRA coverage, assist if needed for continuation of coverage
• Counsel uninsured patients on Marketplace coverage options through the Affordable Care Act
• Inform patients on Medicare enrollment dates and how to enroll for those with no Medicare Part A or Part B or Part D coverage
• Acts as a liaison with other departments of the hospital and off-site locations. Acts as a liaison for patients and the Patient Financial Services department
• All other duties as assigned

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Associates Degree and one to three years related experience; or equivalent combination of education and experience
• Prior experience in hospital medical billing, registration or healthcare related field
• Comprehension of healthcare terminology
• Knowledgeable about various insurance plans, including coverage and general billing requirements.
• Time management skills to handle multiple, competing demands and priorities, and work effectively under pressure
• Excellent communication (verbal and written) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customers
• Must be comfortable operating in a collaborative, shared leadership environment
• Ability to work independently as well as in a group
• Excellent analysis and problem-solving skills
• Demonstrated commitment to organizational mission with a "whatever it takes" attitude to get the job done
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Preferred Job Qualifications

• IRF medical billing experience
• Knowledge of ICD-10-CM and CPT coding classification systems

Physical Requirements for Essential Job Qualification

None

Occasionally

(Less than 1/3)

Frequently (1/3 to 2/3)

Majority (More than 2/3)

Remain in a stationary position

Traverse or move around work location

Use keyboard

Operate or use department specific equipment

Ascend/Descend equipment or ladder

Position self to accomplish the Essential Functions of the role

Receive and communicate information and ideas for understanding

Transport, position, and/or exert force

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Compensation based on experience, starting from $20.94.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.