Public Safety Director Tufts Medical Center

Onsite Tufts Medical Center, Boston, MA

Job Overview

This position is responsible for the day-to-day operations and administration of the Public Safety Department which includes Security, Parking, and Fleet Management. This position designs and implements strategy to enhance: the safety of employees, visitors, and assets; security systems; parking including valet, shuttle, and fleet management services. Establishes, directs and monitors strategic initiatives to ensure highly reliable and safe Security & Safety programs are operational, continuously improving, cost-effective, competitive and relevant to the community served; serves as the system's subject matter expert; establishes strategies; key metrics, customer service excellence standards, and service level agreements; develops and implements policies, standard operating procedures and protocols monitors program performance and performance improvement activities and ensures continual survey and regulatory readiness/compliance. Works collaboratively within the department and with other services and departments to create a system of quality health care.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent.

2. Security or First Responder certifications such as CPR/AED, CPI NCI, AVADE, MOAB, MDTS, Stop the Bleed, Nasal Naloxone Certifications, and Hazmat.

3. Seven (7) years of security operations experience with five (5) years in a supervisory capacity.

4. Three (3) years of hospital-based experience.

Preferred Qualifications:

1. Bachelor's degree in Criminal Justice.

2. Previous Military or Law Enforcement experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Manages the overall leadership and strategic direction for the hospital's safety and security operations, including Safety and Security Management, and response to internal emergency response calls / codes.

2. Supervises staff to optimize effective, efficient, compliant operations and manage resources; identifies and ensures all required/appropriate training and professional development needs for staff.

3. Participates and contributes to the development of Security Management and Emergency Response plans required for accreditation.

4. Effectively coordinates activities of the hospital's Parking Committee, which includes proactive coordination with third party valet service and shuttle vendors.

5. Effectively coordinates activities and data collection for the Workplace Violence Committee.

6. Provide direct supervision to the Public Safety team through regular supervision, communications, and annual evaluations; including indirect and direct staff and evaluations.

7. Participates in emergency response plans to ensure Public Safety representation and participation in all Environment of Care processes and all other meetings addressing security initiatives.

8. Ensures compliance with all hospital safety/security protocols, policies, and practice in accordance with DPH, DMH, and CMS/Joint Commission regulation and standards.

9. Develops, maintains, and monitors systems to evaluate the effectiveness of all hospital campus security to ensure a safe workplace for staff, patients, and visitors.

10. Provides best practices and recommendations to hospital leadership to streamline, enhance, and/or implement safety through security measures.

11. Fosters and supports staff opportunities for career growth and succession planning; maintains a workforce competent to operate when short on staff positions including hiring processes.

12. Represents the hospital at systemwide meetings and coordinates when needed with representatives of federal, state, municipal agencies, community, and other groups to provide information.

13. Develops and maintains working relationships with local, state and federal agencies and serves as a point of contact and liaison with internal and external public safety representatives in preparing for emergencies.

14. Oversees the department's operational schedule & staff deployment across a 24/7 operational pattern.

15. Collaborates with the department's Investigator on conducting follow up investigations of criminal activity and/or policy violations.

16. Collaborates with the Systems and Technology Manager on physical security matters, including assessments, lock/device repair and the Communications Center.

17. Assist with the development of capital and operational budgets for the overall Public Safety budget. Investigates all alternative sources of funding, resources and manages any federal, regional, and local grants ensuring fiscal accountability and readiness for accounting and physical audit.

Physical Requirements:

1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. Frequently required to speak, hear, communicate and exchange information.

3. Available to respond to any emergency situation or need to commence an investigation after normal working hours, carry a pager or other notification devices.

4. Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

5. Occasionally lift and/or move up to 25 pounds.

6. Physically able to perform physical activities such as response to daily operations situations and emergency/disaster situations.

Skills & Abilities:

1. Knowledge of current safety and security trends in management of personnel and technology within the health care industry.

2. Ability to manage and supervise a medium to large sized staff.

3. Analytical ability needed to conduct investigations on security incidents and proven track record to make sound and timely judgments.

4. Knowledge of current emergency management and preparedness methods and best practices, including industry, federal, regional, and local regulations, standards and guidance governing hospital disaster preparedness and response.

5. Knowledge of risk, threat hazard and vulnerability assessment tools.

6. Knowledge of applicable state and federal laws/regulations pertaining to the healthcare environment and security.

7. Skilled in project management and oversight.

8. Excellent organization, facilitation, written and oral presentation skills.

9. Ability to analyze crime statistics and prepare data driven prevention plans.

10. Skilled in Critical Incident Planning, Intervention, and Management.